CapitalXP Video Review
VIDEO Investor Protection & Regulations
“No regulatory oversight or investor protection available”
CapitalXP comes under the SVGFSA jurisdiction as an IBC. Its operation as a Forex and CFDs broker is not considered regulated by the SVGFSA. As such, CapitalXP is regarded as an unregulated financial services provider.
On the upside, the company has taken some measures in the protection of client funds. These include incorporating all the latest SSL technology which protects your personal details, so hackers may not easily access them.
Additionally, the parent company Quattro Holdings has voluntarily undertaken numerous steps to provide AML and KYC policies to their clients. This is Anti Money Laundering protocol and Know Your Customer policies to make sure each customer is thoroughly identified before they can trade. We shall cover this in more detail later in the review.
“Covers the Forex, commodities, stocks and indices markets”
In terms of tradable assets, CapitalXP offers a wide selection of instruments
for its clients to trade with. The asset classes covered include currency pairs, commodities, market indices, and international stocks. The broker claims to have a limitless amount of assets for it, clients, to trade with but in our review, we were unable to verify this claim. The test run that we conducted on the demo platform only indicated market coverage for Forex majors and minors. Account opening
“Simple and straight-forward account opening process”
For account opening, the process is simple and clear-cut. You are simply required to fill out a registration form and provide details such as your name, contact number, password, and email address.
However, it should be noted that CapitalXP does not service residents from countries such as Belgium, Canada, France, Iran, USA, and North Korea. For trading accounts, CapitalXP offers a selection of 5 different types of accounts. They consist of the Basic account, Silver account, Gold account, Platinum account, and Diamond account.
Basic Account Features
Access to Webinars
Basic introduction to the financial markets
Introduction to the Trading platform
Silver Account Features
Access to Skype service
All the benefits of the Basic account included
Introduction to sentimental, fundamental and Technical analysis
Introduction to short term and long term strategies
One to one tutorial
Gold Account Features
All the benefits of the Silver account
Introduction to advanced trading strategies
Access to trading signals
Platinum Account Features
All the benefits of the Gold account
Daily market briefing
Webinars for VIP
One to One webinars
Live trading coaching
Diamond Account Feature
Information regarding the diamond account is not publicized and traders are requested to refer to their account manager for more information regarding the features of this type of trading account.
CapitalXP takes on a very personal approach when it comes to servicing each client. This is the main reason why each client is assigned an account manager.
CapitalXP also has another type of trading account which is not offered to the general public. This type of trading account is for professional money managers and is called the MAM account. Under the MAM account, the client also has the opportunity to transfer the management of his trading funds to the professional money manager. By doing so, the account manager will be able to monitor the investment activities in real time and act accordingly to the market situation. It should be pointed out that the account manager will not have access to the client’s funds. He can only make trades but will not have authority to make any withdrawals.
For prospective clients of CapitalXP, the broker has also provided a demo platform which they can sign up for, to test the services offered by the broker. As for the minimum deposit required to open these accounts, the broker has made no mention of the amounts required, so it’s not clear. However, having contacted the broker through live chat I was able to ascertain that the very minimum deposit is $250.
In compliance with international legislation regarding Anti-money laundering (AML), CapitalXP requires all its clients to undergo the verification process. The verification process entails submitting copies of relevant documents to verify the identity and address of the client. These documents include a high-resolution scan of a government-issued photo ID such as the passport and copies of the utility bill. In addition, the validity of the documents must be not less than 6 months from the date of submission.
Deposit & Withdrawals options
“Support major payment methods including Bitcoin”
For the convenience of its clients, CapitalXP supports several methods of deposits. These methods include bank wire transfer, deposit by telephone, credit/debit cards, entropay, deposit through Bitcoin exchanges and ecommpay.
By convention and in compliance with AML measures, withdrawals of funds are executed through the same methods which a trader has utilized initially for making his deposit. For example, if a trader has funded his trading account by bank wire transfer, then his withdrawal method will then be by bank wire transfer as well. As for the fees and time required for making a withdrawal, CapitalXP is silent on these matters.
Web & Desktop Trading Platforms
“Uses the industry proven MetaTrader 4 trading platform”
For the trading platform, CapitalXP has provided its clients with the industry-proven MetaTrader 4 (MT4) trading platform. The website mentions another platform which is available, however, there is no download link anywhere on the site or in the dashboard. In fact, only MT4 is mentioned in the dashboard.
The MT4 trading platform provided by CapitalXP is available as a desktop client or as a WebTrader. The key difference between the two is the fact that the former requires you to download and install a software, while the other can be accessed with any updated web browser.
The MT4 is the financial industry online trading platform and is the platform of choice for the majority of the brokers and traders in the industry. For brokers, the MT4 is robust, secure and reliable. Transactions traffic between the client terminal and the server are secured with 128-bit encryption keys hence providing a strong layer of security. For traders, the MT4 is an advanced and fast trading platform that comes with exceptional trading tools and features. It comes integrated with a comprehensive chart system and a large library of technical indicators. The charts also support different time frames to enable traders to get a better view of the market conditions from a different perspective. The user interface can also be customized in the different languages according to the user’s preference. However, the most powerful feature of the MT4 trading platform is its ability to support automated trading with the use of scripts called “Expert Advisors”. The MT4 comes with a built-in language called the MQL4 which tech-savvy traders can use to write their own scripts. Finally, with the MT4 support for live news feeds, traders can always keep abreast of all the latest developments in the financial markets.
Mobile Trading Platforms
“Free mobile trading apps available on Google Play store and Apple App Store”
To cater to traders who are always on the move, CapitalXP has
also provided them with the MT4 mobile trader application which they can download for free onto their smartphone from Apple App Store or Google App Store. They can download it either as a demo or for a real account. The mobile trader comes with a user-friendly interface and allows them to perform a variety of trading and management functions such as monitoring their trading accounts, executing trades and accessing the trading charts while they are on the go. Additionally, there is a live feed for updating market news.
“Supports MT4 desktop, web trader and mobile trading platforms”
In terms of the overall features of the CapitalXP platform, the broker offers a fairly decent number of features. For starters, the MT4 trading platform is readily accessible through the desktop terminal, web browser or smartphone. The broker also offers choices of trading accounts to suit the needs of different categories of traders. You also have access to additional trading features such as the economic calendar and trading signals provided by third party providers.
Commissions & Spreads
“No available information on commissions and spreads”
With regards to the trading costs, CapitalXP has failed to provide us with information. The website does not have any information as the trading costs which traders will incur when executing a trade on the CapitalXP’s trading platform. However, if you look directly at the platform you can see that there is a very small 2 pip spread on the benchmark currency which is the EUR/USD. 2 pips seems to be the starting point for the spreads.
Bonus & Promotions
“Bonus and promotional offers not openly advertised”
At present, CapitalXP does not openly advertise the bonuses and promotional offers which they have. Nevertheless, the broker does have various bonuses and promotions which you will be able to get once you have signed up for a live trading account. To find out more about the current promotions and bonuses that are available, you will need to get in touch with the account manager as these are constantly changing.
“24/5 customer support available through email, live chat and telephone”
The customer support service at CapitalXP is available 24/5 a week. For the convenience of non-English speaking traders, the website is also available in Russian. Access to customer support is by way of live chat, email or the telephone. You can also leave your contact details on their web contact form to request a callback at a later time. We made contact to ask a question through Live Chat and the rep was very friendly and helpful. There isn’t a massive amount of information on the website itself eg. leverage, spreads and minimum deposits so the fact that the Live Chat is instant will prove helpful to you.
“Economic Calendar, Market news and Trading signals provided”
In terms of research tools, CapitalXP offers access an economic calendar, market news, and trading signals. The one feature which we liked about CapitalXP market news is the fact that the updated markets news can be displayed according to the country of origin. As for the economic calendar, it can also be displayed by “Countries”, “Dates” and “Impact”.
You can access trading signals as a Live Account customer. These will update you on what to trade and when, and have been prepared by outsiders to the company. They include:
Buy and sell signals through the use of indicators
Technical alert signals
Trading signals based on Japanese candlestick analysis
“Comprehensive educational resources comprising of video courses, webinars, and ebooks”
For educational resources, CapitalXP has managed to provide a comprehensive suite of educational materials for its traders. The educational materials consist of videos courses, webinars, ebooks and a glossary of technical terms.
“Beginner friendly website with a solid educational section”
With regards to the overall trading experience at CapitalXP, we find that the website is targeted more towards novices rather than experienced traders. The lack of information like trading costs like spreads, which for experienced traders is really important information before they sign up, just isn’t readily available with this broker. On the plus side, we did find the
CapitalXP website easy to navigate. It would be hard for a beginner trader to get “lost” here. FAQ
No, CapitalXP is not a regulated broker.
Where is CapitalXP based?
CapitalXP is owned by Quattro Holding Group, a company registered on the islands of Saint Vincent and the Grenadines (SVG). Its registered office is located at 1
st Flr, St. Vincent Bank Ltd Building, James St, Kingstown, St Vincent, and the Grenadines.
How does CapitalXP make money?
CapitalXP makes its money by charging its clients a mix of commission and spreads on the trades that they made on the broker’s trading platform. The actual numbers are not readily available through the website. According to the platform they start at 2 pips for the EUR/USD.
How do I deposit in CapitalXP account?
You can deposit your funds by bank wire transfer, credit cards, Bitcoins or through online payment portals.
How do I withdraw money from CapitalXP?
Withdrawals at CapitalXP are based on the initial method used for making a deposit. If the deposit was done by a credit card transfer, then the withdrawal is also initiated through the credit card.
How do I open an account with CapitalXP?
To open an account at CapitalXP, you need to first fill out a registration form. You will also be required to verify your trading account before you are permitted to make a withdrawal. You will have to send scanned evidence of your identity and address.
Does CapitalXP use MetaTrader?
Yes, CapitalXP uses the MetaTrader 4 trading platform for web, desktop, and mobile.
From our observation, we noted that CapitalXP is lacking in several areas. First of all, it is an unregulated offshore broker. In addition, many critical pieces of information about the services that it offers are glaringly absent on its website. While the product itself seems to be just fine, the company needs to give more readily available information to be more transparent.
Choice of trading accounts
Comprehensive educational suite
A reliable trading platform in the MT4
Remote desktop support available
Asset list not available
No information on trading costs