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Biconomy Review 2026

By
Dirk van Haaster
Reviewed By
Maria Zatler
Updated: Dec 12, 2025
Overall Rating
3.6
  • Security & Transparency
    3.5
  • Trading Experience
    4.0
  • Deposits & Withdrawals
    4.4
  • Available cryptocurrencies
    3.4
  • Fees
    3.2
  • Customer Service
    3.7
How Do We Test And Rate Crypto Exchanges?
When buying and trading crypto, understanding an exchange's strengths and weaknesses is essential. Our proprietary rating system, developed through extensive research and hands-on evaluation by expert reviewers, ensures a comprehensive assessment. Each exchange undergoes a rigorous review process, with our team investing over 50 hours per review and analyzing more than 200 variables to simplify the exchange selection process for you. The categories we evaluate include security and transparency, trading experience, fees, available cryptocurrencies, deposits and withdrawals, and customer service. This unique rating system ensures that the assessment is based on firsthand knowledge and experience. By dedicating a significant amount of time to each review and conducting real trading tests, including opening an account and buying crypto, our experts provide in-depth insights to help you make well-informed decisions when choosing the exchange that best suits your trading style.
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Our Verdict

🌍 Founded in 2019, Biconomy is registered in the British Virgin Islands and based in Dubai, UAE

📊 Offers spot, perpetual futures (up to 100x), and copy trading

🔒 Security is below average: no proof of reserves and no deposit insurance

💳 Deposits available through third-party providers and P2P transactions

💸 High fees that vary according to pairs, with maker/taker rates reaching up to 6.2% / 6.2% for the BIT/USDT pair.

📞 Customer service is average, with slow support for email

👉 In my opinion, Biconomy is best suited for intermediate to advanced derivatives traders, rather than beginners

Biconomy Pros and Cons

Pros Cons
  • Advanced trading tools with TradingView integration
  • Up to 100x leverage on perpetual futures
  • High liquidity score 
  • Copy trading and P2P trading are available
  • Staking services available
  • No lending or borrowing services
  • Customer support is below average
  • High trading and non-trading fees
  • No bot trading support
  • Limited deposit methods

Is Biconomy Right for You?

Not all traders have the same needs: some want simple mobile apps, while others look for advanced tools like leverage or social trading. To cover everyone, we categorize traders into seven main groups. Our review method is straightforward: we assess strategies, match them with platform features, and rank exchanges as a perfect match, a good choice, or not recommended.

Biconomy is unsuitable for DCA, margin, algorithmic, or position traders due to missing features, but it works well for most other trader types. Here’s our verdict:

Biconomy is a perfect match for copy traders but lacks auto and social trading. Users can mirror pro traders or share their strategies, with filters like PnL, ROI, and assets under management. Copy trading is also integrated into perpetual futures, but the selection of pro traders is much smaller than on platforms like Binance or Bybit.

Pros
  • Copy trading feature available
  • User-friendly copy trading interface
  • Multiple selection metrics (PnL, ROI, AUM)
  • Integrated with perpetual futures
Cons
  • No auto/bot trading support
  • No social trading
  • Limited number of pro traders to copy

Biconomy is a perfect match for casual traders, with security features like 2FA and biometric login. It lists 491 cryptocurrencies and 524 pairs, which is mid-range compared to competitors.

The platform supports TradingView charts and conditional orders, but fees are high (up to 0.6% / 0.6%), and deposits rely on third-party providers or P2P.

Pros
  • Advanced trading tools like TradingView
  • Beginner-friendly P2P and Copy Trading Platforms
  • 491 cryptos and 524 trading pairs
  • High liquidity score
Cons
  • No Proof of Reserves or insurance coverage
  • No direct fiat deposit and withdrawal options
  • High trading and non-trading fees

Biconomy is an acceptable choice for derivatives traders, and it does not support margin or options. The exchange offers perpetual futures on ~60 assets with leverage up to 100x, available through market and conditional orders.

Traders can choose between isolated and cross-margin modes, with TradingView integration for advanced charting. Copy trading is also supported in futures, but there are no trading bots, demo accounts, or COIN-M contracts.

Compared to exchanges like Deribit or BYDFi, Biconomy’s derivatives offering is more limited.

Pros
  • 60 futures assets with up to 100x leverage
  • TradingView integration for advanced charting
  • Market and conditional orders supported
  • Copy trading is available in derivatives
Cons
  • No margin or options trading
  • No COIN-M futures support
  • No demo trading

Biconomy is an acceptable option for day traders, particularly those focused on derivatives. It offers TradingView integration and security features like 2FA, multi-biometric authentication, and QR code deposits. However, it lacks proof of reserves, deposit insurance, and competitive bug bounty rewards.

The exchange supports 491 cryptocurrencies with 524 pairs and has a strong liquidity score of around 783, higher than MEXC. Still, it falls short on convenience, with no direct ACH or SEPA deposits and only average asset coverage compared to top-tier exchanges.

Pros
  • 60 futures assets with up to 100x leverage
  • TradingView integration
  • High liquidity score for fast execution
  • 2FA and biometric login
  • QR code deposits for added security
Cons
  • No proof of reserves or insurance coverage
  • High trading and non-trading fees

Main Features

HeadquartersDubai, United Arab Emirates
Foundation Year2019
RegulationsN/A
KYC RequiredYes
Minimum Fiat Deposit$60
Native TokenBIT
Fiat Currency SupportN/A
Taker/Maker
Basic 6.2% / 6.2%
Discounted 0.2% / 0.2%
DepositCrypto, TPPP (Third-Party Payment Processors)
WithdrawalCrypto
Customer Supported ChannelsChatbot, Email, Live Chat

Supported Countries and Regions

Supported Countries

Biconomy is available in more than 150 countries. According to its website, it doesn’t provide any details on restricted countries or regions. Upon contacting the live support chat, the agent clarified that users from the United States aren’t restricted from using Biconomy services and products.

Biconomy Bonuses and Special Offers

Biconomy offers beginner tasks for new users, which must be completed within 30 days.

  • Users can earn up to 800 USDT by registering, completing verification, depositing, and trading.
  • An additional 200 USDT in rewards is available through trading activities.
  • Referral rewards allow users to earn up to 40% commission and share in a $50,000 BIT bonus pool by inviting new users.

Biconomy Background

Biconomy is a cryptocurrency exchange founded in October 2019. It is a KYC-mandatory exchange with over 500k verified users. According to its website, the CEO is Dmitry Scheludko, an advisor to multiple crypto projects with degrees in Economics and Psychology from Yale University.

Security & Transparency

3.5
How Did We Test The Exchange’s Security & Transparency?
Assessing a crypto exchange’s trustworthiness is crucial. To help you decide which exchange to use, we meticulously tested each exchange’s proof of reserves, deposit insurance, and cybersecurity measures, examining how well they protect traders and investors. Additionally, we evaluated the exchange’s stability by studying its history of hacks and the jurisdictions it operates in. Finally, we thoroughly reviewed all of the exchange’s legal documentation and publicly available information about its founders, drawing conclusions about their transparency. Our hands-on approach, including real-world testing and direct evaluation, ensures that even novice traders have the knowledge they need to make informed decisions.
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Biconomy Exchange offers a moderate level of security and transparency. Key offerings include:

📊 No public Proof of Reserves or insurance funds available

🛡️ Holds U.S. & Canada MSB licenses

🧾Smart contracts audited by multiple firms (Cyfrin, Spearbit, Zenith, Pashov), DeFiSafety score: 92%

🐞 Active bug bounty program, but with low rewards (max $500)

🔑 Standard account protections: 2FA, fund password, biometric login (FaceID/fingerprint)

No major hacks or breaches since launch

Biconomy Security Overview Details
Proof of Reserves (PoR) Not publicly available; no audit or transparency provided
Insurance Not publicly available
KYC Verification Mandatory for all users
Security Audits N/A 
Account Security Support for 2FA (Google Authenticator) and MBA (Fingerprint scanning & FaceID)
Regulatory Licensing MSB license in the US

Cybersecurity Measures

Account protection includes Google Authenticator, customizable fund passwords, and secure transaction approval via biometrics.

Bug Bounty Program

Biconomy’s bug bounty rewards top at around $500, lower than industry leaders like Bitstamp or Binance. The “External Threat Intelligence Handling Standards” define how vulnerabilities and threat reports are managed internally.

Regulatory Compliance

Biconomy claims to follow FATF (Financial Action Task Force) and GDPR (General Data Protection Regulation, an EU law) standards, but when I twice asked support to verify its licensing and regulation list, they only gave a generic reply citing confidentiality. This makes their regulatory status unclear.

Bit Paper documents state that it has a financial license in Canada and a US MSB license and has opened deposit channels in Canadian dollars, Euros, credit cards, and other fiat currencies.

Corporate Communication Structure and Transparency

Biconomy communicates openly with its clients and users via its social media platforms. The crypto exchange has X, Telegram, LinkedIn, Facebook, Instagram, and TikTok as part of its social channels. The platform is transparent about its trading and non-trading fees.

Verified Trusted Scores

Biconomy’s verified scores and third-party rankings are higher than those of Tapbit or BYDFi, mainly because there have been no past breaches and added security measures like 2FA and a bug bounty program.

Ranking Score 
Skynet.certik.com BBB 
Cer.live A
Coingecko 7
CryptoCompare N/A 

Know Your Customer (KYC)

KYC verification at Biconomy is compulsory.

Security Level Withdrawal Limits Requirements
Lv.1 Unverified 0.05 BTC / 24h None
Lv.2 Primary Verification 20 BTC / 24h ID Card/Passport
Lv.3 Advanced Verification Unlimited ID Card/Passport + Photo

Is Biconomy Safe to Trade With?

Biconomy’s security framework offers essential protections and regulatory credibility. Strong smart-contract audits and a structured threat-response system underline its commitment to safety.

However, the lack of Proof of Reserves and insurance coverage reduces transparency and risk protection. Without greater public audit transparency and enhanced safeguards, advanced traders will find Biconomy’s trust posture solid, but not industry-leading.

Trading Experience

4.0
How Did We Test The Exchange’s Trading Experience?
We understand that an intuitive and functional interface plays a crucial role in your crypto trading experience. That's why we spent many hours testing the exchange’s web, desktop, and mobile trading platforms to gain a real understanding of their usability, functionality, and overall performance. By experimenting with different modes — lite and pro — we assessed the range of trading options, API offerings, conditional orders, and other features. We conduct real-life testing: we open an account, pass KYC, deposit funds, execute trades, and withdraw funds. Our opinion, based on a thorough examination of every aspect of these platforms, helps you make an informed choice.
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Biconomy offers a range of trading options, suitable for intermediate to advanced traders who don’t need a full-service platform like Binance or Bybit:

📈 Wide trading scope: Spot, futures (up to 100x), staking, and copy trading

🧱 Order types: Supports limit, market, conditional, and post-only

📊 Integrated TradingView charts on desktop; API access for advanced users

🚫 Missing features: No lending, borrowing, options, or automated bots

Trading options and additional features Availability
Conditional orders

Limit Order

Post Only

Derivatives Trading Yes (up to 100x) 
Lending & Borrowing No
MarginTrading No
Options Trading  No
Staking  Yes 
Copy Trading Yes 
tradingview.com Integration Yes
Auto Trading (Bots) No 
API Access  Yes 
Token Launchpad Yes 
NFT Marketplace No

Trading Test

For our trading test, we thoroughly evaluated Biconomy, including signing up, completing KYC, logging in, depositing, withdrawing, testing trading pairs and conversions, and assessing transfer and withdrawal fees. This comprehensive review helps us provide an informed analysis of Biconomy’s usability, features, and costs. Here’s our detailed analysis:

Step 1: Setting Up and Funding Your Account

Creating an account required an email or phone number, a password, and T&Cs confirmation.

After email verification, I was directed to the KYC page to verify my identity, and I completed the primary verification within hours.

I deposited 0.52 LTC from Binance. The fee was 0.0001 LTC, and funds arrived in under 6 minutes.

Step 2: Trading

Spot Trading

  • Pair: LTC/USDT.
  • Market order: Executed instantly, but split into two batches. Fees: 0.046 USDT + 0.086 USDT.
  • Limit order (USDT/LTC): Filled in seconds, fee 0.001 LTC.

Futures Trading

  • Pair: LTC/USDT Perpetual.
  • Leverage: 5x, long position via limit order.
    Closed position later with ~$0.5 profit. Execution was smooth.

Step 3: Withdrawal and Review

Withdrawals can be on-chain or internal.

  • I withdrew 65.83 USDT (BEP20).
  • Fee: 1 USDT.
  • Security: Confirmed via SMS, email, and Google Authenticator.
  • Funds arrived on Binance in ~9 minutes.

In my opinion, the trading process was straightforward. Deposits and withdrawals were quick, and orders executed without issues. The only drawback was spot trades splitting into batches, which slightly increased fees.

Desktop Version

Biconomy’s desktop version is designed for active traders and offers essential tools for market analysis and trading execution.

  • TradingView charts, order book depth, and leverage customization
  • Tools included: drawing tools, watchlist, and conditional orders
Tools for Active Traders Availability
Order Book Depth Yes
Advanced Charting Yes
Technical Indicators 0
Drawing Tools Yes
Watchlist Yes 
MetaTrader 4/5 Support No

Trading interface

The desktop dashboard integrates TradingView for advanced charting and supports drawing tools, watchlists, and customizable leverage settings.

  • Smooth navigation (tested on Chrome, no lags)
  • Clear layout: “Buy Crypto,” “Finance,” “Listing,” and “Wallet” sections
  • Real-time data for major pairs
  • Missing technical indicators, traders must rely on TradingView tools

Spot & Futures Trading Overview

Spot trading: Supports limit, market, and conditional orders. Execution is fast, and fees are transparent.

Futures trading: Offers up to 100x leverage, with isolated and cross-margin modes. Position metrics (entry price, liquidation price, margin ratio, PnL) are clearly displayed.

Markets available: Major pairs such as BTC, ETH, SOL, and XRP with real-time order book depth and liquidity.

Copy Trading

Biconomy supports copy trading, allowing users to follow experienced traders directly from the platform. Profiles display performance history, ROI, and strategies.

Biconomy Labs

Biconomy Labs focuses on early-stage blockchain projects in Web3, Metaverse, NFTs, and GameFi. It provides strategic funding and advisory support to help developers build sustainable blockchain ecosystems.

Key support areas include:

  • Business planning & technical support for blockchain startups.
  • Legal guidance for regulatory compliance.
  • Marketing and PR assistance to build community traction.
  • Token economy design & ecosystem consulting to enhance sustainability.

Biconomy DAO

Biconomy DAO allows users to vote for the best crypto projects. The winning project receives a free exchange listing.

How it Works:

  1. Choose a project.
  2. Use $BIT tokens to vote.
  3. The project with the most votes gets a free listing, and the BIT tokens used for voting are burned.

Biconomy Earn

Offers staking and savings products with flexible and fixed terms.

  • USDT: 6% – 12.88%
  • BTC: 2% – 6.5%
  • ETH: 1.5%
  • BNB: 1%
  • BIT: 3% – 7%

Rates are competitive but vary depending on lock-up periods.

Biconomy API

Biconomy offers API access for developers and institutional traders to integrate automated trading strategies.

Features:

  • Up to 30 API keys per user.
  • IP whitelisting for security (10 max per API key).
  • KYC is required before creating API keys.

Biconomy’s API allows users to execute trades, access market data, and develop automated strategies.

Mobile App

Biconomy’s mobile app mirrors most desktop functions, with sections for Home, Markets, Trade, Futures, and Wallet. Navigation is smooth, with a search bar for tokens and a QR code login for desktop. In my opinion, the app is fast and practical for everyday trading, but the absence of TradingView is a drawback for advanced users.

  • Trading Features: The app includes eight built-in indicators, but no TradingView. Order placement is fine, though advanced charting is limited.
  • Watchlist: Available under “Markets,” where users can mark favorites.
  • Wallet & Withdrawals: Simple to use; withdrawals take less than three steps, and it worked smoothly in my testing.
  • Market Discovery: The Home screen highlights the top gainers, losers, and new listings but lacks the extra sentiment tools found on larger exchanges.

My Key Takeaways After Testing Biconomy (Desktop and Mobile)

In my experience, the platform runs smoothly, but it’s clearly not built with beginners in mind. The lack of simple navigation tools makes it harder to get started if you’re new to trading.

  • Both desktop and mobile are designed for intermediate to advanced traders, with no “basic mode”.
  • The mobile app has a token search bar, but it doesn’t cover features. On desktop, there’s no search at all, making navigation less intuitive compared to Binance or Bybit.

Fees

3.2
How Did We Test The Exchange’s Fees?
Understanding an exchange’s fees can be challenging. To simplify this for you, we carefully examined all the exchange's fee-related documentation and presented it in a clear, easy-to-understand format. Additionally, we conducted hands-on tests for depositing and withdrawing both fiat and crypto to understand all trading, non-trading, and hidden fees. We then compared these real-time test results to the market benchmark we've established through our extensive experience evaluating the industry.
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🚨 Biconomy fees are above industry average.

⚖️ Spot trading costs vary by pair: some are extremely high (e.g., BIT/USDT at 6.2%), while others are lower (XRP/USDT & SHIB/USDT at 0.4%, and many pairs around 0.2-0.3%).

📊 Perpetual Futures are more standard, set at 0.02% maker / 0.06% taker.

Spot Maker/Taker Fees

In our review of spot fees, we analyze fees across three tiers based on trading volume, highlighting savings through native tokens and discounts. Our approach provides a clear view of fee structures benefiting traders of all levels.

The first tier covers casual traders trading under $10,000 monthly, with higher tiers for more experienced traders. We categorize users by trading style and spending, and compare fees with industry standards to assess affordability.

Pricing Tier Maker/Taker Fee Industry Average
Up to $10K Between 0.2% / 0.2% up to 6.2% / 6.2%  0.41% / 0.51%
Up to $100K Between 0.2% / 0.2% up to 6.2% / 6.2%  0.33% / 0.37%
Up to $500K Between 0.2% / 0.2% up to 6.2% / 6.2%  0.25% / 0.29%

Biconomy’s fees are straightforward, but they might not be as attractive for active traders who expect tiered discounts.

Futures Trading Fees

  • Maker: 0.02%
  • Taker: 0.06%

These rates are competitive but slightly worse than Binance’s 0.0200% / 0.0500% tier for high-volume users. Biconomy does not provide volume-based discounts.

Deposit & Withdrawal Fees

Deposit Options

Payment Provider Fee
Alchemy Pay 4.5%
Banxa 2.45%
Crypto Free

In my opinion, traders looking for lower fiat deposit fees might prefer exchanges like Coinbase or Binance, which offer free ACH deposits. For instance, depositing $1,000 through Alchemy Pay on Biconomy can cost up to $45 in fees, whereas the same transaction on Coinbase via ACH would be free.

Withdrawal Options

Since there is no fiat withdrawal option, only crypto is supported. Check their withdrawal fee rates here, but the actual fees depend on network congestion and withdrawal amount.

Are Biconomy’s Fees Competitive?

Biconomy’s fee model is simple and predictable. It applies equally to all users, with no discounts for high-volume traders.

Fiat deposit fees are notably high, and the lack of redemption options (ACH, SEPA) is a drawback. For casual spot traders, Biconomy remains viable, but high-volume or fiat-focused users may prefer platforms offering dynamic fee tiers and cheaper deposit methods.

Available Cryptocurrencies

3.4
How Did We Test The Exchange’s Available Cryptocurrencies?
For this section, we examined the exchange’s market offerings, assessing the variety of coins and trading pairs available. Using our proprietary database, we compared these results with those of other exchanges. We also evaluated the availability of launchpads and third-party liquidity scores, a highly trusted metric in the crypto world. This comprehensive analysis helps you determine if the exchange offers the specific crypto assets you're looking for.
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🪙Biconomy focuses on spot and derivatives with 200+ altcoins available for trading

📈 USDT-quoted spot markets and USDT-margined futures are available

🚫 No fiat account balances (crypto exchange product pages only)

🚀 Launchpad/IEO pages exist for new listings

🪙 Native BIT token

Cryptocurrencies Available at Biconomy

Supported Coins

Biconomy Exchange Offerings Availability
Available Cryptocurrencies 491
Spot Trading Pairs 524
Futures Markets 60
Liquidity Score ~783 
Launchpad Available
  • Major Coins: BTC, ETH, SOL, LTC, ADA
  • Niche Coins: Meme, DeFi, KRC-20, AI, Layer1/Layer2
  • Meme Coins: Dogecoin, SHIB, BONE, PIT

BIT Token

Biconomy’s ecosystem token, BIT, is integrated into its products and chain. According to the official whitepaper, holding BIT can give users benefits such as fee discounts, governance voting, and potential passive earning programs. Its role extends to Biconomy’s DEX, NFT marketplace, and planned DeFi services.

Launchpad & IEO

Biconomy runs a Launchpad and an IEO platform where projects can raise capital and gain visibility. These tools give users early access to new tokens, particularly in gaming, NFT, and metaverse categories. The Launchpad is also promoted as offering financing support and project promotion.

Key benefits include:

  • Financing support to help cover project costs.
  • Metaverse ecosystem integration, linking projects with potential partners.
  • Extensive project promotion to increase community engagement and visibility.

Projects can apply for listing via Biconomy’s official channels (website or Telegram), and once approved, they gain visibility across Biconomy’s global trader base.

Access to Stablecoins and Fiat-to-Crypto Trading

Biconomy allows trading with stablecoins:

  • USDT
  • USDC

Exchange Liquidity

Biconomy executes trades efficiently due to its competitive liquidity. With a rating of 783 (according to CoinMarketCap), it ensures better trading experiences and fast trade execution. Compared to competitors, this is higher than exchanges like Luno, BTCC, or WhiteBit

xStocks

xStocks is another program within Biconomy that lets users trade stocks in a way similar to trading cryptocurrencies. Here, I found stocks like NVDAX, COINX, and MCDX. While exploring the interface, it feels very much like trading crypto. If you’re not paying close attention, you might not realize you’re in a stock trading interface.

You will find features such as limit and market buy options. There’s also a TradingView integration, order book, trade history, and depth charts all within the same interface. I think this is a great option for traders who want to have both crypto and stocks on one platform.

Deposits & Withdrawals

4.4
How Did We Test The Exchange’s Deposits & Withdrawals?
The deposit or withdrawal process can be tricky, with potential hidden fees, longer-than-expected processing times, and limited options in certain countries. To assess an exchange’s offerings, we examined its deposit and withdrawal options, conditions, and fiat currency support. We also conducted real-time testing to evaluate the available options in specific areas and determine the actual fees. Using our proprietary database, we compared these results with those of other exchanges, ensuring a comprehensive, firsthand assessment.
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Biconomy offers a limited variety of deposit methods: only third-party payment processors and P2P, which usually have higher fees.

🚫No direct fiat deposits or withdrawals (crypto only)

🌍Third-party fiat buy options via Alchemy Pay and Banxa

🔁Features P2P with a limited number of active merchants

Biconomy Deposit Methods

Biconomy offers limited payment options for fiat deposits, primarily through third-party payment methods like Alchemy Pay and Banxa. The minimum deposit is $60, and over 10 fiat currencies are supported.

Payment Method Fee (per $10k transaction) Accepted Fiats
Alchemy Pay 4.50% USD, EUR, etc
Banxa 2.45% USD, EUR, etc

Deposit options can vary significantly by region. Always check the exchange’s official site for the most accurate and region-specific deposit information.

P2P Trading

Biconomy’s platform includes a P2P trading feature. However, in my tests spanning a whole week, I found no active merchants or trades, similar to low-activity P2P markets on platforms like Tapbit. For this reason, it’s more of a placeholder feature than a reliable option.

Biconomy Daily Withdrawal Limits

Biconomy offers tiered withdrawal limits based on verification. Advanced verified users can withdraw unlimited amounts, making it more flexible than stricter exchanges like Bybit.

KYC Level Daily Crypto Withdrawal Limit
Unverified ≈0.05 BTC equivalent
Primary Verified ≈20 BTC equivalent
Advanced Verified Unlimited

Customer Service

3.7
How Did We Test The Exchange’s Customer Service?
Crypto traders often underestimate the importance of customer support, yet it proves to be a critical aspect during times of crisis. We tested the exchange’s customer support through all available channels, including chatbot, phone, email, and live chat with an agent. Our evaluation focused on the accessibility of live agents, response speed, and the helpfulness and professionalism of their responses. This way, we provide comprehensive insights into whether an exchange can deliver full support when you need it most.
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💬 24/7 Live Chat in English, Simplified Chinese, and Vietnamese

✅ Connected to a human agent in under 2 minutes during testing, email support reply received within 5 hours

📚 Extensive Help Center with over 200 FAQs

⚠️ Complex questions are escalated to email, and live chat covers basic issues only

Live Chat Phone Email Languages
24/7 N/A 24/7 (support@biconomy.com) 2 (English, Vietnamese, and Traditional Chinese)

Biconomy Customer Support Test

We test customer service by contacting support via all available methods with hypothetical problems. We assess response time, help quality, and the ability to speak with a human, measuring their capacity to assist active traders and casual investors.

Email Test

I sent an email asking about proof of reserves, insurance coverage, and how they store customer funds. After waiting several days, I received no response at all, something that puts them behind competitors like P2B.

Live Chat Test

I connected to an agent in under five minutes. The interface is clean, and the agent was polite. Basic account and KYC-related queries were answered quickly and clearly. But when I asked about more technical topics, like detailed custody policies, the answers were either incomplete or avoided altogether.

Overall, Biconomy’s customer service is fast but shallow. It is good enough for beginners with basic questions, but not ideal for advanced traders who expect detailed, transparent answers.

About the Author

Dirk van HaasterCrypto Exchange Analyst

Dirk Van Haster is a crypto trader and content analyst with a degree in business and economics. Active in the crypto space since 2020, he focuses on long-term holding and DCA strategies. At FXEmpire, he has written dozens of crypto exchange reviews and creates in-depth content on Web3 topics.

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