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Biconomy Review 2025

By:
Dirk van Haaster
Reviewed By:
Maria Zatler
Updated: Sep 8, 2025
Overall Rating
3.6
  • Security & Transparency
    3.5
  • Trading Experience
    4.0
  • Deposits & Withdrawals
    4.4
  • Available cryptocurrencies
    3.4
  • Fees
    3.2
  • Customer Service
    3.7
  • How Do We Test And Rate Crypto Exchanges?
    When buying and trading crypto, understanding an exchange's strengths and weaknesses is essential. Our proprietary rating system, developed through extensive research and hands-on evaluation by expert reviewers, ensures a comprehensive assessment. Each exchange undergoes a rigorous review process, with our team investing over 50 hours per review and analyzing more than 200 variables to simplify the exchange selection process for you. The categories we evaluate include security and transparency, trading experience, fees, available cryptocurrencies, deposits and withdrawals, and customer service. This unique rating system ensures that the assessment is based on firsthand knowledge and experience. By dedicating a significant amount of time to each review and conducting real trading tests, including opening an account and buying crypto, our experts provide in-depth insights to help you make well-informed decisions when choosing the exchange that best suits your trading style.
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    Our Verdict

    🌍 Founded in 2019, Biconomy is registered in the British Virgin Islands and based in Dubai, UAE

    📊 Offers spot, perpetual futures (up to 100x), and copy trading

    🔒 Security is below average: no proof of reserves and no deposit insurance

    💳 Deposits available through third-party providers and P2P transactions

    💸 High fees that vary according to pairs, with maker/taker rates reaching up to 6.2% / 6.2% for the BIT/USDT pair.

    📞 Customer service is average, with slow support for email

    👉 In my opinion, Biconomy is best suited for intermediate to advanced derivatives traders, rather than beginners

    Biconomy Pros and Cons

    Pros Cons
    • Advanced trading tools with TradingView integration
    • Up to 100x leverage on perpetual futures
    • High liquidity score 
    • Copy trading and P2P trading are available
    • Staking services available
    • No lending or borrowing services
    • Customer support is below average
    • High trading and non-trading fees
    • No bot trading support
    • Limited deposit methods

    Is Biconomy Right for You?

    Not all traders have the same needs: some want simple mobile apps, while others look for advanced tools like leverage or social trading. To cover everyone, we categorize traders into seven main groups. Our review method is straightforward: we assess strategies, match them with platform features, and rank exchanges as a perfect match, a good choice, or not recommended.

    Biconomy is unsuitable for DCA, margin, algorithmic, or position traders due to missing features, but it works well for most other trader types. Here’s our verdict:

    Biconomy is a perfect match for copy traders but lacks auto and social trading. Users can mirror pro traders or share their strategies, with filters like PnL, ROI, and assets under management. Copy trading is also integrated into perpetual futures, but the selection of pro traders is much smaller than on platforms like Binance or Bybit.

    Pros
    • Copy trading feature available
    • User-friendly copy trading interface
    • Multiple selection metrics (PnL, ROI, AUM)
    • Integrated with perpetual futures
    Cons
    • No auto/bot trading support
    • No social trading
    • Limited number of pro traders to copy

    Biconomy is a perfect match for casual traders, with security features like 2FA and biometric login. It lists 491 cryptocurrencies and 524 pairs, which is mid-range compared to competitors.

    The platform supports TradingView charts and conditional orders, but fees are high (up to 0.6% / 0.6%), and deposits rely on third-party providers or P2P.

    Pros
    • Advanced trading tools like TradingView
    • Beginner-friendly P2P and Copy Trading Platforms
    • 491 cryptos and 524 trading pairs
    • High liquidity score
    Cons
    • No Proof of Reserves or insurance coverage
    • No direct fiat deposit and withdrawal options
    • High trading and non-trading fees

    Biconomy is an acceptable choice for derivatives traders, and it does not support margin or options. The exchange offers perpetual futures on ~60 assets with leverage up to 100x, available through market and conditional orders.

    Traders can choose between isolated and cross-margin modes, with TradingView integration for advanced charting. Copy trading is also supported in futures, but there are no trading bots, demo accounts, or COIN-M contracts.

    Compared to exchanges like Deribit or BYDFi, Biconomy’s derivatives offering is more limited.

    Pros
    • 60 futures assets with up to 100x leverage
    • TradingView integration for advanced charting
    • Market and conditional orders supported
    • Copy trading is available in derivatives
    Cons
    • No margin or options trading
    • No COIN-M futures support
    • No demo trading

    Biconomy is an acceptable option for day traders, particularly those focused on derivatives. It offers TradingView integration and security features like 2FA, multi-biometric authentication, and QR code deposits. However, it lacks proof of reserves, deposit insurance, and competitive bug bounty rewards.

    The exchange supports 491 cryptocurrencies with 524 pairs and has a strong liquidity score of around 783, higher than MEXC. Still, it falls short on convenience, with no direct ACH or SEPA deposits and only average asset coverage compared to top-tier exchanges.

    Pros
    • 60 futures assets with up to 100x leverage
    • TradingView integration
    • High liquidity score for fast execution
    • 2FA and biometric login
    • QR code deposits for added security
    Cons
    • No proof of reserves or insurance coverage
    • High trading and non-trading fees

    Main Features

    HeadquartersDubai, United Arab Emirates
    Foundation Year2019
    RegulationsN/A
    KYC RequiredYes
    Minimum Fiat Deposit$60
    Native TokenBIT
    Fiat Currency SupportN/A
    Taker/Maker
    Basic 6.2% / 6.2%
    Discounted 0.2% / 0.2%
    DepositCrypto, TPPP (Third-Party Payment Processors)
    WithdrawalCrypto
    Customer Supported ChannelsChatbot, Email, Live Chat

    Supported Countries and Regions

    Supported Countries

    Biconomy is available in more than 150 countries. According to its website, it doesn’t provide any details on restricted countries or regions. Upon contacting the live support chat, the agent clarified that users from the United States aren’t restricted from using Biconomy services and products.

    Biconomy Bonuses and Special Offers

    Biconomy offers beginner tasks for new users, which must be completed within 30 days.

    • Users can earn up to 800 USDT by registering, completing verification, depositing, and trading.
    • An additional 200 USDT in rewards is available through trading activities.
    • Referral rewards allow users to earn up to 40% commission and share in a $50,000 BIT bonus pool by inviting new users.
    Rewards Page on Biconomy
    Rewards Page on Biconomy

    Biconomy Background

    Biconomy is a cryptocurrency exchange founded in October 2019. It is a KYC-mandatory exchange with over 500k verified users. According to its website, the CEO is Dmitry Scheludko, an advisor to multiple crypto projects with degrees in Economics and Psychology from Yale University.

    Security & Transparency

    3.5
    How Did We Test The Exchange’s Security & Transparency?
    Assessing a crypto exchange’s trustworthiness is crucial. To help you decide which exchange to use, we meticulously tested each exchange’s proof of reserves, deposit insurance, and cybersecurity measures, examining how well they protect traders and investors. Additionally, we evaluated the exchange’s stability by studying its history of hacks and the jurisdictions it operates in. Finally, we thoroughly reviewed all of the exchange’s legal documentation and publicly available information about its founders, drawing conclusions about their transparency. Our hands-on approach, including real-world testing and direct evaluation, ensures that even novice traders have the knowledge they need to make informed decisions.
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    Biconomy Exchange offers a moderate level of security and transparency. Key offerings include:

    📊 No public Proof of Reserves or insurance funds available

    🛡️ Holds U.S. & Canada MSB licenses

    🧾Smart contracts audited by multiple firms (Cyfrin, Spearbit, Zenith, Pashov), DeFiSafety score: 92%

    🐞 Active bug bounty program, but with low rewards (max $500)

    🔑 Standard account protections: 2FA, fund password, biometric login (FaceID/fingerprint)

    No major hacks or breaches since launch

    Biconomy Security Overview Details
    Proof of Reserves (PoR) Not publicly available; no audit or transparency provided
    Insurance Not publicly available
    KYC Verification Mandatory for all users
    Security Audits N/A 
    Account Security Support for 2FA (Google Authenticator) and MBA (Fingerprint scanning & FaceID)
    Regulatory Licensing MSB license in the US

    Cybersecurity Measures

    Account protection includes Google Authenticator, customizable fund passwords, and secure transaction approval via biometrics.

    Bug Bounty Program

    Biconomy’s bug bounty rewards top at around $500, lower than industry leaders like Bitstamp or Binance. The “External Threat Intelligence Handling Standards” define how vulnerabilities and threat reports are managed internally.

    Regulatory Compliance

    Biconomy claims to follow FATF (Financial Action Task Force) and GDPR (General Data Protection Regulation, an EU law) standards, but when I twice asked support to verify its licensing and regulation list, they only gave a generic reply citing confidentiality. This makes their regulatory status unclear.

    Bit Paper documents state that it has a financial license in Canada and a US MSB license and has opened deposit channels in Canadian dollars, Euros, credit cards, and other fiat currencies.

    Corporate Communication Structure and Transparency

    Biconomy communicates openly with its clients and users via its social media platforms. The crypto exchange has X, Telegram, LinkedIn, Facebook, Instagram, and TikTok as part of its social channels. The platform is transparent about its trading and non-trading fees.

    Verified Trusted Scores

    Biconomy’s verified scores and third-party rankings are higher than those of Tapbit or BYDFi, mainly because there have been no past breaches and added security measures like 2FA and a bug bounty program.

    Ranking Score 
    Skynet.certik.com BBB 
    Cer.live A
    Coingecko 7
    CryptoCompare N/A 

    Know Your Customer (KYC)

    KYC verification at Biconomy is compulsory.

    Security Level Withdrawal Limits Requirements
    Lv.1 Unverified 0.05 BTC / 24h None
    Lv.2 Primary Verification 20 BTC / 24h ID Card/Passport
    Lv.3 Advanced Verification Unlimited ID Card/Passport + Photo
    Biconomy Exchange KYC
    Biconomy Exchange KYC

    Is Biconomy Safe to Trade With?

    Biconomy’s security framework offers essential protections and regulatory credibility. Strong smart-contract audits and a structured threat-response system underline its commitment to safety.

    However, the lack of Proof of Reserves and insurance coverage reduces transparency and risk protection. Without greater public audit transparency and enhanced safeguards, advanced traders will find Biconomy’s trust posture solid, but not industry-leading.

    Trading Experience

    4.0
    How Did We Test The Exchange’s Trading Experience?
    We understand that an intuitive and functional interface plays a crucial role in your crypto trading experience. That's why we spent many hours testing the exchange’s web, desktop, and mobile trading platforms to gain a real understanding of their usability, functionality, and overall performance. By experimenting with different modes — lite and pro — we assessed the range of trading options, API offerings, conditional orders, and other features. We conduct real-life testing: we open an account, pass KYC, deposit funds, execute trades, and withdraw funds. Our opinion, based on a thorough examination of every aspect of these platforms, helps you make an informed choice.
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    Biconomy offers a range of trading options, suitable for intermediate to advanced traders who don’t need a full-service platform like Binance or Bybit:

    📈 Wide trading scope: Spot, futures (up to 100x), staking, and copy trading

    🧱 Order types: Supports limit, market, conditional, and post-only

    📊 Integrated TradingView charts on desktop; API access for advanced users

    🚫 Missing features: No lending, borrowing, options, or automated bots

    Biconomy Platform Overview
    Biconomy Platform Overview
    Trading options and additional features Availability
    Conditional orders

    Limit Order

    Post Only

    Derivatives Trading Yes (up to 100x) 
    Lending & Borrowing No
    MarginTrading No
    Options Trading  No
    Staking  Yes 
    Copy Trading Yes 
    tradingview.com Integration Yes
    Auto Trading (Bots) No 
    API Access  Yes 
    Token Launchpad Yes 
    NFT Marketplace No

    Trading Test

    For our trading test, we thoroughly evaluated Biconomy, including signing up, completing KYC, logging in, depositing, withdrawing, testing trading pairs and conversions, and assessing transfer and withdrawal fees. This comprehensive review helps us provide an informed analysis of Biconomy’s usability, features, and costs. Here’s our detailed analysis:

    Step 1: Setting Up and Funding Your Account

    Creating an account required an email or phone number, a password, and T&Cs confirmation.

    Biconomy sign-up page
    Biconomy sign-up page

    After email verification, I was directed to the KYC page to verify my identity, and I completed the primary verification within hours.

    Biconomy Primary KYC
    Biconomy Primary KYC

    I deposited 0.52 LTC from Binance. The fee was 0.0001 LTC, and funds arrived in under 6 minutes.

    LTC Deposit
    LTC Deposit

    Step 2: Trading

    Spot Trading

    • Pair: LTC/USDT.
    • Market order: Executed instantly, but split into two batches. Fees: 0.046 USDT + 0.086 USDT.
    • Limit order (USDT/LTC): Filled in seconds, fee 0.001 LTC.
    Converting LTC to USDT at market price
    Converting LTC to USDT at market price

    Futures Trading

    • Pair: LTC/USDT Perpetual.
    • Leverage: 5x, long position via limit order.
      Closed position later with ~$0.5 profit. Execution was smooth.
    Long position on LTC
    Long position on LTC

    Step 3: Withdrawal and Review

    Withdrawals can be on-chain or internal.

    • I withdrew 65.83 USDT (BEP20).
    • Fee: 1 USDT.
    • Security: Confirmed via SMS, email, and Google Authenticator.
    • Funds arrived on Binance in ~9 minutes.
    Withdrawal confirmation on Bicomony
    Withdrawal confirmation on Bicomony

    In my opinion, the trading process was straightforward. Deposits and withdrawals were quick, and orders executed without issues. The only drawback was spot trades splitting into batches, which slightly increased fees.

    Successful withdrawal on Bicomony
    Successful withdrawal on Bicomony

    Desktop Version

    Biconomy’s desktop version is designed for active traders and offers essential tools for market analysis and trading execution.

    • TradingView charts, order book depth, and leverage customization
    • Tools included: drawing tools, watchlist, and conditional orders
    Tools for Active Traders Availability
    Order Book Depth Yes
    Advanced Charting Yes
    Technical Indicators 0
    Drawing Tools Yes
    Watchlist Yes 
    MetaTrader 4/5 Support No

    Trading interface

    The desktop dashboard integrates TradingView for advanced charting and supports drawing tools, watchlists, and customizable leverage settings.

    • Smooth navigation (tested on Chrome, no lags)
    • Clear layout: “Buy Crypto,” “Finance,” “Listing,” and “Wallet” sections
    • Real-time data for major pairs
    • Missing technical indicators, traders must rely on TradingView tools
    TradingView indicators on Biconomy
    TradingView indicators on Biconomy

    Spot & Futures Trading Overview

    Spot trading: Supports limit, market, and conditional orders. Execution is fast, and fees are transparent.

    Spot trading
    Spot trading

    Futures trading: Offers up to 100x leverage, with isolated and cross-margin modes. Position metrics (entry price, liquidation price, margin ratio, PnL) are clearly displayed.

    Futures trading
    Futures trading

    Markets available: Major pairs such as BTC, ETH, SOL, and XRP with real-time order book depth and liquidity.

    Crypto Markets
    Crypto Markets

    Copy Trading

    Biconomy supports copy trading, allowing users to follow experienced traders directly from the platform. Profiles display performance history, ROI, and strategies.

    Address book of Biconomy
    Address book of Biconomy

    Biconomy Labs

    Biconomy Labs focuses on early-stage blockchain projects in Web3, Metaverse, NFTs, and GameFi. It provides strategic funding and advisory support to help developers build sustainable blockchain ecosystems.

    Key support areas include:

    • Business planning & technical support for blockchain startups.
    • Legal guidance for regulatory compliance.
    • Marketing and PR assistance to build community traction.
    • Token economy design & ecosystem consulting to enhance sustainability.
    Biconomy Labs
    Biconomy Labs

    Biconomy DAO

    Biconomy DAO allows users to vote for the best crypto projects. The winning project receives a free exchange listing.

    How it Works:

    1. Choose a project.
    2. Use $BIT tokens to vote.
    3. The project with the most votes gets a free listing, and the BIT tokens used for voting are burned.

    Biconomy Earn

    Offers staking and savings products with flexible and fixed terms.

    • USDT: 6% – 12.88%
    • BTC: 2% – 6.5%
    • ETH: 1.5%
    • BNB: 1%
    • BIT: 3% – 7%

    Rates are competitive but vary depending on lock-up periods.

    Biconomy Earn
    Biconomy Earn

    Biconomy API

    Biconomy offers API access for developers and institutional traders to integrate automated trading strategies.

    Features:

    • Up to 30 API keys per user.
    • IP whitelisting for security (10 max per API key).
    • KYC is required before creating API keys.

    Biconomy’s API allows users to execute trades, access market data, and develop automated strategies.

    Biconomy API
    Biconomy API

    Mobile App

    Biconomy’s mobile app mirrors most desktop functions, with sections for Home, Markets, Trade, Futures, and Wallet. Navigation is smooth, with a search bar for tokens and a QR code login for desktop. In my opinion, the app is fast and practical for everyday trading, but the absence of TradingView is a drawback for advanced users.

    Biconomy mobile interface
    Biconomy mobile interface
    • Trading Features: The app includes eight built-in indicators, but no TradingView. Order placement is fine, though advanced charting is limited.
    • Watchlist: Available under “Markets,” where users can mark favorites.
    • Wallet & Withdrawals: Simple to use; withdrawals take less than three steps, and it worked smoothly in my testing.
    • Market Discovery: The Home screen highlights the top gainers, losers, and new listings but lacks the extra sentiment tools found on larger exchanges.

    My Key Takeaways After Testing Biconomy (Desktop and Mobile)

    In my experience, the platform runs smoothly, but it’s clearly not built with beginners in mind. The lack of simple navigation tools makes it harder to get started if you’re new to trading.

    • Both desktop and mobile are designed for intermediate to advanced traders, with no “basic mode”.
    • The mobile app has a token search bar, but it doesn’t cover features. On desktop, there’s no search at all, making navigation less intuitive compared to Binance or Bybit.

    Fees

    3.2
    How Did We Test The Exchange’s Fees?
    Understanding an exchange’s fees can be challenging. To simplify this for you, we carefully examined all the exchange's fee-related documentation and presented it in a clear, easy-to-understand format. Additionally, we conducted hands-on tests for depositing and withdrawing both fiat and crypto to understand all trading, non-trading, and hidden fees. We then compared these real-time test results to the market benchmark we've established through our extensive experience evaluating the industry.
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    🚨 Biconomy fees are above industry average.

    ⚖️ Spot trading costs vary by pair: some are extremely high (e.g., BIT/USDT at 6.2%), while others are lower (XRP/USDT & SHIB/USDT at 0.4%, and many pairs around 0.2-0.3%).

    📊 Perpetual Futures are more standard, set at 0.02% maker / 0.06% taker.

    Spot Maker/Taker Fees

    In our review of spot fees, we analyze fees across three tiers based on trading volume, highlighting savings through native tokens and discounts. Our approach provides a clear view of fee structures benefiting traders of all levels.

    The first tier covers casual traders trading under $10,000 monthly, with higher tiers for more experienced traders. We categorize users by trading style and spending, and compare fees with industry standards to assess affordability.

    Pricing Tier Maker/Taker Fee Industry Average
    Up to $10K Between 0.2% / 0.2% up to 6.2% / 6.2%  0.41% / 0.51%
    Up to $100K Between 0.2% / 0.2% up to 6.2% / 6.2%  0.33% / 0.37%
    Up to $500K Between 0.2% / 0.2% up to 6.2% / 6.2%  0.25% / 0.29%

    Biconomy’s fees are straightforward, but they might not be as attractive for active traders who expect tiered discounts.

    Biconomy fees
    Biconomy fees

    Futures Trading Fees

    • Maker: 0.02%
    • Taker: 0.06%

    These rates are competitive but slightly worse than Binance’s 0.0200% / 0.0500% tier for high-volume users. Biconomy does not provide volume-based discounts.

    Deposit & Withdrawal Fees

    Deposit Options

    Payment Provider Fee
    Alchemy Pay 4.5%
    Banxa 2.45%
    Crypto Free

    In my opinion, traders looking for lower fiat deposit fees might prefer exchanges like Coinbase or Binance, which offer free ACH deposits. For instance, depositing $1,000 through Alchemy Pay on Biconomy can cost up to $45 in fees, whereas the same transaction on Coinbase via ACH would be free.

    Withdrawal Options

    Since there is no fiat withdrawal option, only crypto is supported. Check their withdrawal fee rates here, but the actual fees depend on network congestion and withdrawal amount.

    Are Biconomy’s Fees Competitive?

    Biconomy’s fee model is simple and predictable. It applies equally to all users, with no discounts for high-volume traders.

    Fiat deposit fees are notably high, and the lack of redemption options (ACH, SEPA) is a drawback. For casual spot traders, Biconomy remains viable, but high-volume or fiat-focused users may prefer platforms offering dynamic fee tiers and cheaper deposit methods.

    Available Cryptocurrencies

    3.4
    How Did We Test The Exchange’s Available Cryptocurrencies?
    For this section, we examined the exchange’s market offerings, assessing the variety of coins and trading pairs available. Using our proprietary database, we compared these results with those of other exchanges. We also evaluated the availability of launchpads and third-party liquidity scores, a highly trusted metric in the crypto world. This comprehensive analysis helps you determine if the exchange offers the specific crypto assets you're looking for.
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    🪙Biconomy focuses on spot and derivatives with 200+ altcoins available for trading

    📈 USDT-quoted spot markets and USDT-margined futures are available

    🚫 No fiat account balances (crypto exchange product pages only)

    🚀 Launchpad/IEO pages exist for new listings

    🪙 Native BIT token

    Cryptocurrencies Available at Biconomy

    Supported Coins

    Biconomy Exchange Offerings Availability
    Available Cryptocurrencies 491
    Spot Trading Pairs 524
    Futures Markets 60
    Liquidity Score ~783 
    Launchpad Available
    • Major Coins: BTC, ETH, SOL, LTC, ADA
    • Niche Coins: Meme, DeFi, KRC-20, AI, Layer1/Layer2
    • Meme Coins: Dogecoin, SHIB, BONE, PIT
    Cryptocurrencies available at Biconomy
    Cryptocurrencies available at Biconomy

    BIT Token

    Biconomy’s ecosystem token, BIT, is integrated into its products and chain. According to the official whitepaper, holding BIT can give users benefits such as fee discounts, governance voting, and potential passive earning programs. Its role extends to Biconomy’s DEX, NFT marketplace, and planned DeFi services.

    BIT Token

    Launchpad & IEO

    Biconomy runs a Launchpad and an IEO platform where projects can raise capital and gain visibility. These tools give users early access to new tokens, particularly in gaming, NFT, and metaverse categories. The Launchpad is also promoted as offering financing support and project promotion.

    Key benefits include:

    • Financing support to help cover project costs.
    • Metaverse ecosystem integration, linking projects with potential partners.
    • Extensive project promotion to increase community engagement and visibility.
    Biconomy Exchange Launchpad
    Biconomy Exchange Launchpad

    Projects can apply for listing via Biconomy’s official channels (website or Telegram), and once approved, they gain visibility across Biconomy’s global trader base.

    Access to Stablecoins and Fiat-to-Crypto Trading

    Biconomy allows trading with stablecoins:

    • USDT
    • USDC

    Exchange Liquidity

    Biconomy executes trades efficiently due to its competitive liquidity. With a rating of 783 (according to CoinMarketCap), it ensures better trading experiences and fast trade execution. Compared to competitors, this is higher than exchanges like Luno, BTCC, or WhiteBit

    xStocks

    xStocks is another program within Biconomy that lets users trade stocks in a way similar to trading cryptocurrencies. Here, I found stocks like NVDAX, COINX, and MCDX. While exploring the interface, it feels very much like trading crypto. If you’re not paying close attention, you might not realize you’re in a stock trading interface.

    You will find features such as limit and market buy options. There’s also a TradingView integration, order book, trade history, and depth charts all within the same interface. I think this is a great option for traders who want to have both crypto and stocks on one platform.

    Deposits & Withdrawals

    4.4
    How Did We Test The Exchange’s Deposits & Withdrawals?
    The deposit or withdrawal process can be tricky, with potential hidden fees, longer-than-expected processing times, and limited options in certain countries. To assess an exchange’s offerings, we examined its deposit and withdrawal options, conditions, and fiat currency support. We also conducted real-time testing to evaluate the available options in specific areas and determine the actual fees. Using our proprietary database, we compared these results with those of other exchanges, ensuring a comprehensive, firsthand assessment.
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    Biconomy offers a limited variety of deposit methods: only third-party payment processors and P2P, which usually have higher fees.

    🚫No direct fiat deposits or withdrawals (crypto only)

    🌍Third-party fiat buy options via Alchemy Pay and Banxa

    🔁Features P2P with a limited number of active merchants

    Biconomy Deposit Methods

    Biconomy offers limited payment options for fiat deposits, primarily through third-party payment methods like Alchemy Pay and Banxa. The minimum deposit is $60, and over 10 fiat currencies are supported.

    Payment Method Fee (per $10k transaction) Accepted Fiats
    Alchemy Pay 4.50% USD, EUR, etc
    Banxa 2.45% USD, EUR, etc

    Deposit options can vary significantly by region. Always check the exchange’s official site for the most accurate and region-specific deposit information.

    P2P Trading

    Biconomy’s platform includes a P2P trading feature. However, in my tests spanning a whole week, I found no active merchants or trades, similar to low-activity P2P markets on platforms like Tapbit. For this reason, it’s more of a placeholder feature than a reliable option.

    Biconomy P2P
    Biconomy P2P

    Biconomy Daily Withdrawal Limits

    Biconomy offers tiered withdrawal limits based on verification. Advanced verified users can withdraw unlimited amounts, making it more flexible than stricter exchanges like Bybit.

    KYC Level Daily Crypto Withdrawal Limit
    Unverified ≈0.05 BTC equivalent
    Primary Verified ≈20 BTC equivalent
    Advanced Verified Unlimited

    Customer Service

    3.7
    How Did We Test The Exchange’s Customer Service?
    Crypto traders often underestimate the importance of customer support, yet it proves to be a critical aspect during times of crisis. We tested the exchange’s customer support through all available channels, including chatbot, phone, email, and live chat with an agent. Our evaluation focused on the accessibility of live agents, response speed, and the helpfulness and professionalism of their responses. This way, we provide comprehensive insights into whether an exchange can deliver full support when you need it most.
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    💬 24/7 Live Chat in English, Simplified Chinese, and Vietnamese

    ✅ Connected to a human agent in under 2 minutes during testing, email support reply received within 5 hours

    📚 Extensive Help Center with over 200 FAQs

    ⚠️ Complex questions are escalated to email, and live chat covers basic issues only

    Live Chat Phone Email Languages
    24/7 N/A 24/7 (support@biconomy.com) 2 (English, Vietnamese, and Traditional Chinese)

    Biconomy Customer Support Test

    We test customer service by contacting support via all available methods with hypothetical problems. We assess response time, help quality, and the ability to speak with a human, measuring their capacity to assist active traders and casual investors.

    Email Test

    I sent an email asking about proof of reserves, insurance coverage, and how they store customer funds. After waiting several days, I received no response at all, something that puts them behind competitors like P2B.

    Live Chat Test

    I connected to an agent in under five minutes. The interface is clean, and the agent was polite. Basic account and KYC-related queries were answered quickly and clearly. But when I asked about more technical topics, like detailed custody policies, the answers were either incomplete or avoided altogether.

    Biconomy Chat
    Biconomy Chat

    Overall, Biconomy’s customer service is fast but shallow. It is good enough for beginners with basic questions, but not ideal for advanced traders who expect detailed, transparent answers.

    FAQ

    Based on our testing, Biconomy appears to be a compliant and secure exchange. However, withdrawal issues and poor support make the platform less appealing for active trading.
    Customer support confirmed that the United States is not among the restricted countries.
    Since its establishment, Biconomy has not recorded any major hack or significant security breach. The platform provides security to customers with its multi-biometric and two-factor authentication (2FA) to protect user funds and data. Bug bounty programs are also available to detect security vulnerabilities.
    Biconomy requires the KYC (Know Your Customer) procedure. You can't use any service at this exchange without verifying your identity. Their KYC verification is divided into primary and advanced.
    Biconomy offers perpetual futures trading. This feature allows users to increase their trading position by up to 100x, with tools like TradingView available.
    Biconomy has a security framework to ensure the security of customer funds. However, no crypto exchange is 100% safe, so users should always be cautious when using any exchange.
    Yes, Biconomy is a regulated cryptocurrency exchange. It holds an MSB (Money Services Business) license. However, it doesn't have in-depth regulation with high government agencies like the US Securities and Exchange Commission.
    Yes, Biconomy offers many welcome offers, referral rewards, and bonuses for completing tasks. You can earn more cryptocurrencies by creating an account, verifying your identity, depositing, and trading.

    About the Author

    Dirk Van Haster is a crypto trader and content analyst with a degree in business and economics. Active in the crypto space since 2020, he focuses on long-term holding and DCA strategies. At FXEmpire, he has written dozens of crypto exchange reviews and creates in-depth content on Web3 topics.

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