“Pepperstone offers 24 hours a day, 5 days a week multiple language support across email, phone and live chat.”
Pepperstone offers customer support in multiple languages including English, Spanish, Portugese, Arabic, Russian, Thai, Chinese and Vietnamese. 24 hours a day, 5 days a week customers can contact Pepperstone a variety of ways, such as:
- Email firstname.lastname@example.org
- Phone Australian offices +61390200155 or London offices +44(800)0465473
- Live Chat function from Pepperstone’s website
Clients can also reach Pepperstone through social channels such as Facebook and Twitter.
“Pepperstone offers a wide range of market analysis and commentary through videos, text, social channels and newsletters.”
Traders can stay in the know through Pepperstone’s Market Analysis webpage which features market news, market analysis and commentary as well as an economic calendar. Through social channels Pepperstone also offer live webinars and a subscription to their newsletter.
Real-time news can also be found in the MetaTrader and cTrader desktop platforms. The AutoChartist tool, as discussed previously in this article, also offers real-time news and technical research functions.
“Pepperstone offers some trader education through articles, guides and videos on their homepage.”
The trader education offered from Pepperstone covers different aspects of the trading process. This includes:
- Learn to trade forex and CFD articles
- A video-based MetaTrader 4 course
- Live and past-webinars covering a variety of topics
While there is a video-based MetaTrader 4 course there is a lack of resources on using cTrader but this can be found elsewhere online. The ‘learn to trade’ articles are useful but very limited in content. The stand out service is the live and past-webinar recordings which help to give a more practical trader education service.
“The trading accounts and platforms available offer unique benefits to both beginner and professional traders.”
From our observations, the trading account and platforms on offer are suited to both beginner traders and professional traders alike. Having the ability to use the two of the world’s most popular Forex trading platforms MetaTrader and cTrader is very useful as there are many resources available online in how to best use these platforms.
Pepperstone go above and beyond and offer additional tools such as the AutoChartist and Smart Trader Tools packages which are highly beneficial for more advanced traders and beginner traders looking to transition upwards in using more professional tools and advanced order management functions.
Both beginner and advanced traders will also enjoy the ability to use MetaTrader and cTrader on both Android and iOS operating systems.
Is Pepperstone regulated?
Yes, Pepperstone is regulated by the Australian Securities and Investments Commission (ASIC) and the UK’s Financial Conduct Authority (FCA).
Where is Pepperstone based?
Pepperstone is headquartered in Melbourne, Australia.
How does Pepperstone make money?
As Pepperstone offer a no-dealing desk execution service, the broker makes money through spreads, swaps and commissions on certain trading products and instruments.
How do I deposit in Pepperstone account?
Funds can be deposited into a trading account via bank wire transfer, credit card, Paypal, Neteller, Skrill and QIWI.
What is the min. deposit for Pepperstone?
The minimum deposit to open a trading account is £200.
How do I withdraw money from Pepperstone?
Withdrawals can be made from Pepperstone through the secure client area found on their homepage and be done via bank wire transfer, PayPal, Neteller and Skrill.
What is the max leverage in Pepperstone?
The maximum leverage offered by Pepperstone is 1:30 for Retail clients which are in line with ESMA regulations. Those eligible for Professional client status can receive up to 1:500 leverage on certain products.
How do I open an account with Pepperstone?
An account can be opened at the click of a button on the Pepperstone website and can be done in just four steps.
Does Pepperstone use MetaTrader?
Yes, Pepperstone does offer MetaTrader 4, MetaTrader 5, MetaTrader Web Trader and the MetaTrader mobile app.
“Pepperstone provides a competitive and transparent offering that is suitable for both beginner and professional traders across a variety of asset classes.”
Pepperstone offers traders the ability to trade on 156 Forex, CFD and Futures instruments across Forex, Stocks, Commodities, Indices and Cryptocurrencies. Three different accounts are on offer called Razor, Standard and Swap-Free. Each of these provide a unique individual offering such as institutional grade spreads with no mark-ups on FX trading Razor accounts to commission free trading on certain products in Standard accounts.
With the ability to trade on the world’s most popular Forex trading platforms MetaTrader 4, MetaTrader 5 and cTrader – across Windows, Mac, Web, Android and iOS – Pepperstone cater to all types of traders. Many traders will also enjoy the additional features of AutoChartist and the Smart Trader Tools packages.
Pepperstone offer a high level of regulatory oversight from ASIC and the FCA and are transparent in keeping clients funds segregated and held with tier one banks. With competitive spreads and commissions and products such as the Active Trader programme, both beginner and professional traders will most likely benefit from trading with Pepperstone.