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OrangeX Review 2026

By
Dirk van Haaster
Reviewed By
Maria Zatler
Updated: Dec 24, 2025
Overall Rating
3.9
  • Security & Transparency
    3.9
  • Trading Experience
    3.8
  • Deposits & Withdrawals
    2.8
  • Available cryptocurrencies
    3.7
  • Fees
    4.6
  • Customer Service
    4.4
How Do We Test And Rate Crypto Exchanges?
When buying and trading crypto, understanding an exchange's strengths and weaknesses is essential. Our proprietary rating system, developed through extensive research and hands-on evaluation by expert reviewers, ensures a comprehensive assessment. Each exchange undergoes a rigorous review process, with our team investing over 50 hours per review and analyzing more than 200 variables to simplify the exchange selection process for you. The categories we evaluate include security and transparency, trading experience, fees, available cryptocurrencies, deposits and withdrawals, and customer service. This unique rating system ensures that the assessment is based on firsthand knowledge and experience. By dedicating a significant amount of time to each review and conducting real trading tests, including opening an account and buying crypto, our experts provide in-depth insights to help you make well-informed decisions when choosing the exchange that best suits your trading style.
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Our Verdict

OrangeX is a crypto exchange founded in 2021 and registered in the Czech Republic.

📊 Offers Spot, Perpetual Futures (up to 200x), and Copy Trading

🪪 Mandatory KYC; available in 170+ countries and 20+ languages

💸 Low trading fees on both Spot and Futures markets

📈 TradingView integration and categorized market discovery

🔐 Includes Proof of Reserves, 1,000 BTC insurance fund, and 2FA

📬 24/7 Customer service is available, but response quality is inconsistent

Based on our testing, OrangeX works best for casual and copy traders who want low fees, simple tools, and access to high-leverage futures.

OrangeX Pros and Cons

Pros Cons
  • Proof of Reserves available for BTC, ETH, and USDC
  • Low trading fees on spot and futures markets
  • TradingView integration 
  • High liquidity rating on CoinMarketCap
  • Copy Trading with a wide selection of traders to copy
  • Up to 5,015 USDT of Welcome Bonuses 
  • No fiat withdrawals
  • No lending or borrowing features
  • No DCA tools

Is OrangeX Right for You?

Not all traders are the same. Some prefer simple apps, while others look for advanced tools like leverage or social trading. To cover everyone, we group traders into seven main categories, from beginners to advanced. We rate how well each exchange meets their needs using three levels: perfect match, good choice, or not recommended. Based on our testing, OrangeX is not suitable for DCA or bot trading, as these features are missing. However, it may be a good option for other trading styles. Here’s our verdict:

OrangeX is a perfect match for copy traders, though it doesn’t offer trading bots or social trading features.

You can pick expert traders based on ROI, portfolio size, total PnL, and 30-day drawdown. The platform also shows the minimum copy amount, which is helpful. I found the interface intuitive. You can track your copy history and portfolio performance and even apply to be a leader. It’s a beginner-friendly feature that allows you to follow experienced traders without much effort.

Pros
  • Transparent portfolio and copy history
  • Wide selection of traders to copy
  • Option to apply as a strategy leader
Cons
  • Minimum copy amount required
  • No trading bots
  • No social trading features

OrangeX is a perfect match for algorithmic traders. It offers a high liquidity score, similar to Binance and Bybit, which helps to facilitate fast trade execution. You also get access to detailed trading data and analytics, ideal for high-frequency strategies. I also liked that their API supports multiple systems, including Linux, Windows, macOS, ARM, etc.

However, there’s no backtesting or sandbox environment to test strategies. In my view, platforms like P2B offer more advanced API tools.

Pros
  • Fast execution with high liquidity
  • Solid API support across major systems
  • Access to trading data and analytics
Cons
  • No backtesting or sandbox tools

OrangeX is a perfect match for casual traders. It supports 386 crypto assets and charges a flat 0.1% spot fee, surpassing Luno or Bitstamp

For newcomers, OrangeX offers one-click buy options via services like Banxa or Coinify and simple spot trading without leverage. It clearly indicates that users can deposit assets by buying crypto or transferring from another wallet to OrangeX. 

Pros
  • Low 0.1% maker/taker fee
  • 386 cryptocurrencies and pairs
  • TradingView charts and solid order book
  • Solid security level
  • One-click Buy option available
Cons
  • No fiat deposits and withdrawals

OrangeX is an acceptable choice for hodlers and position traders. It supports a decent amount of 386 assets and has US regulatory licenses, making it a relatively secure choice for long-term trading.

Pros
  • Earn feature available
  • Regulatory licenses
  • Rewards and affiliate programs are available
  • Secured with proof of reserves
Cons
  • No lending services
  • No fiat-support

OrangeX is an acceptable choice for day traders. It offers low fees: 0.10% for spot and 0.02%/0.05% for futures, and a strong liquidity rating, enabling fast execution. Security is solid, with regulatory licenses, proof of reserves, and 2FA. The platform also includes TradingView integration and free crypto deposits.

However, it lacks fiat support, bots, and advanced options like margin trading. In my opinion, Binance or BYDFi are better suited for active traders.

Pros
  • Low spot and futures fees
  • High liquidity
  • Proof of reserves and 2FA
  • Free crypto deposits
  • Time-in-Force options like GTC and FOK are available
Cons
  • No fiat withdrawals
  • No demo mode or trading bots

Main Features

HeadquartersCzech Republic
Foundation Year2021
RegulationsN/A
KYC RequiredYes
Minimum Fiat Deposit $50
Native TokenNo native token
Fiat Currency SupportN/A
Taker/Maker
Basic 0.1% / 0.1%
Discounted 0.1% / 0.1%
DepositCrypto, TPPP (Third-Party Payment Processors)
WithdrawalCrypto
Customer Supported ChannelsChatbot, Email, Live Chat

Supported Countries and Regions

Supported Countries

OrangeX is a global crypto exchange and operates in 177 countries. It is available in Africa, Europe, Asia-Pacific, the Middle East, Australia, and North and South America. Compared to other exchanges, OrangeX has more reach than exchanges like Bitstamp or Luno.

The exchange restricts its services in the United States, Iran, Iraq, and many other regions. Although OrangeX holds these US registrations, it does not operate within the United States, and the licenses prevent it from serving US customers.

OrangeX Bonuses and Special Offers

OrangeX has many bonuses, rewards, and promotions for new and existing users.

  • Welcome Offers: New users can earn rewards by completing simple tasks like making a first deposit or placing a trade. The total bonus can reach up to 5,015 USDT in USDT and other cryptocurrencies.
  • Promotions: In my testing, OrangeX has a dedicated rewards page where existing users can check current offers. There are also referral and affiliate programs available.

OrangeX Background

OrangeX raised $20 million in a Series B round in August 2025, led by Kryptos with participation from SCI Ventures. In December 2023, the company launched a $5 million Innovation Fund to support projects in the Bitcoin ecosystem, including Ordinals and BRC‑20 tokens.

OrangeX claims to hold full reserves and is expanding compliance and infrastructure. For example, in its latest funding announcement, it said it will use capital to enhance regulatory alignment and proof-of-reserves systems.

OrangeX is registered as a U.S. Money Services Business (MSB), among other licensing and regulatory efforts.

Security and Transparency

3.9
How Did We Test The Exchange’s Security & Transparency?
Assessing a crypto exchange’s trustworthiness is crucial. To help you decide which exchange to use, we meticulously tested each exchange’s proof of reserves, deposit insurance, and cybersecurity measures, examining how well they protect traders and investors. Additionally, we evaluated the exchange’s stability by studying its history of hacks and the jurisdictions it operates in. Finally, we thoroughly reviewed all of the exchange’s legal documentation and publicly available information about its founders, drawing conclusions about their transparency. Our hands-on approach, including real-world testing and direct evaluation, ensures that even novice traders have the knowledge they need to make informed decisions.
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OrangeX offers solid baseline protection, but the lack of audits and low third-party trust scores are notable drawbacks.

🧾 PoR shows 120%+ backing for BTC, ETH, and USDC
🛡️ 1,000 BTC self-insurance fund for unexpected losses
🔐 2FA and Passkey login support, U.S.-licensed and expanding globally, mandatory KYC for all users
⚠️ No security audits or bug bounty program
📉 Low trust ratings on CER.live and CoinGecko

OrangeX Security Overview Details
Proof of Reserves (PoR) Yes (120.57% BTC, 120.5% ETH, 131.24% USDC)
Insurance Self Insurance Fund of 1,000 BTC 
KYC Verification KYC is mandatory 
Security Audits None 
Account Security Support for 2FA (Google Authenticator, Authy, Duo & Hardware Keys) and Passkeys 

Proof of Reserves

OrangeX ensures full 1:1 reserves for all user funds and maintains transparency with regular Proof of Reserves (PoR) reports. The exchange holds more than 120% BTC, ETH, USDT, and USDC.

OrangeX Self-Insurance Model

OrangeX stores a large portion of its assets offline using multi-signature wallets and maintains a 1,000 BTC insurance reserve to help cover unexpected losses. Its model relies on internal funds rather than purchasing third-party insurance, which reduces dependency on external insurers.

Licensing and Regulation

OrangeX holds U.S. licenses as a Money Services Business (MSB) and with the National Futures Association (NFA). It also applies to permits in Canada, Lithuania, and Estonia. While these U.S. registrations suggest regulatory alignment, OrangeX does not operate legally in the U.S. and lists it as a restricted jurisdiction.

General Reliability

OrangeX does not currently run a public bug bounty program, which limits external security testing and white-hat engagement. This is a drawback compared to top exchanges like Binance or Coinbase, which reward researchers for reporting vulnerabilities.

The exchange maintains active communication channels through X, Medium, Telegram, and LinkedIn.

Verified Trusted Scores

Ranking Score 
Skynet.certik.com N/A 
Cer.live D
Coingecko 6
CryptoCompare N/A 

OrangeX has mixed trust ratings across different platforms. While OrangeX maintains regulatory compliance, these scores suggest the need for more transparency and security enhancements.

Know Your Customer (KYC)

While using the exchange, I discovered that OrangeX has three KYC levels:

Level Access Rights Requirements
KYC0 View-only access Registration
Individual Full access (deposits, withdrawals, fiat, trading) – 1M USDT/day limit ID + facial verification
Enterprise Fiat top-ups, 1M USDT/day withdrawal limit Business registration documents

In my testing, KYC verification at this exchange for individuals is quite fast. After providing the information and documents, it usually takes around 15 minutes to get an update on the KYC status.

Is OrangeX Safe to Trade With?

OrangeX meets industry security basics with transparent proof of reserves, regulatory licensing, and solid login protections.

However, the absence of audits and low external trust scores raise concerns. For now, it’s a decent option for users who prioritize regulation and transparency, but advanced users may expect stronger independent security verification.

Trading Experience

3.8
How Did We Test The Exchange’s Trading Experience?
We understand that an intuitive and functional interface plays a crucial role in your crypto trading experience. That's why we spent many hours testing the exchange’s web, desktop, and mobile trading platforms to gain a real understanding of their usability, functionality, and overall performance. By experimenting with different modes — lite and pro — we assessed the range of trading options, API offerings, conditional orders, and other features. We conduct real-life testing: we open an account, pass KYC, deposit funds, execute trades, and withdraw funds. Our opinion, based on a thorough examination of every aspect of these platforms, helps you make an informed choice.
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OrangeX delivers a smooth, intuitive trading experience on desktop and mobile, with features suited for beginners and advanced users. It supports a full product suite, but lacks some advanced tools and order types.

💹 Spot & Perpetual Futures trading
👥 Copy Trading and Earn is available on all platforms
📊 TradingView charts with 100+ indicators and drawing tools
📱 Mobile app mirrors desktop with strong performance
⚠️ No MT4/MT5, limited conditional orders, and basic search function
🔌 API access via REST, WebSocket & OAuth 2.0

Best for traders focused on spot and futures, but not ideal for those needing advanced setups.

Trading options and additional features Availability
Conditional orders

Limit Order

GTC 

FOK 

Trailing stop 

Derivatives Trading Yes 
Lending & Borrowing No
Leverage Trading No
Options Trading  No
Staking  No
Copy/Social Trading Yes 
tradingview.com Integration Yes
Auto Trading (Bots) No 
API Access  Yes 
Token Launchpad No
NFT Marketplace No

Trading Test

For our trading test, we thoroughly evaluated OrangeX by signing up, completing KYC, depositing funds, trading, and making a withdrawal. This hands-on process allowed us to assess the platform’s usability, speed, and costs. Here’s our step-by-step analysis:

Step 1: Setting Up and Funding

Creating an account was simple. I registered with an email and password, then confirmed my email using a 6-digit code. OrangeX also supports logins via Google, Apple, or QR code scan from the mobile app.

KYC took less than 15 minutes and unlocked all platform features.

I deposited 0.65 LTC from Binance, paying a 0.0001 LTC network fee. The funds arrived in 9 minutes, with no deposit fees from OrangeX.

Step 2: Trading

I started with the LTC/USDT pair.

Market order: Converted LTC to USDT instantly, with a 0.048 USDT fee.

Limit order: Converted USDT back to LTC in seconds, with a 0.00064 LTC fee.

Both trades executed smoothly, with no noticeable delays.

Step 3: Withdrawal and Review

To withdraw, I selected the wallet tab, chose on-chain withdrawal, and entered the address, network, and amount.

I withdrew 0.642 LTC, which required three confirmations and a 0.001 LTC fee. The funds arrived in my Binance account within minutes.

Overall, OrangeX is beginner-friendly, with quick KYC, fast deposits, and smooth trades. Withdrawals worked without issues, though fees are slightly higher than average.

Desktop Version

OrangeX’s desktop platform loads quickly and is easy to navigate. The interface suits both beginners and experienced traders with a responsive design and intuitive layout. It features all the basics: order book depth, drawing tools, a watchlist, and TradingView charts with access to over 100 indicators. However, it lacks built-in indicators and MetaTrader support. There’s no distinction between “Pro” and “Lite” modes.

Tools for Active Traders Availability
Order Book Depth Yes 
Advanced Charting Yes
Technical Indicators 107 available (none built-in)
Drawing Tools Yes
Watchlist Yes 
MetaTrader 4/5 Support No

Spot Trading

While using the exchange, I discovered OrangeX’s trade interface has a clear, dynamic trading experience. It provides multiple time intervals for analysis (1m, 5m, 15m, 1h, 1D) that help traders accurately monitor price trends and volumes. Current prices, available balances, and order totals are displayed neatly for quick insight. The minimalistic design is intuitive and effective for executing trades. In my opinion, both beginners and experienced traders can easily trade here.

Desktop Trading Interface

  • Order Book: I found OrangeX’s order book clear and responsive. It shows buy/sell orders, market depth, and recent trades. I easily tracked my transactions under the “Orders” tab through the wallet section.
  • Coin Search: While testing the platform, I used the coin search on both mobile and desktop apps; it worked well for finding tokens, though I couldn’t use it to locate features like on Binance.
  • Market Discovery: I liked how OrangeX grouped tokens by networks (Ethereum, Tron, etc.) and categories like DeFi or AI. It helped me spot trending assets and top/worst performers quickly.
  • Watchlist & Alerts: Users can star tokens and receive price, performance, and security notifications.

Copy Trading

OrangeX supports copy trading, allowing users to mirror the strategies of experienced traders. However, most portfolios have high minimum entry amounts, often reaching 10,000 USDT, with the lowest I found being $100. Many traders displayed inconsistent 30-day ROI and significant drawdowns, which raises concerns about reliability. While auto-copy settings are available, the system feels limited and lacks in-depth performance metrics.

Earn

The Earn section focuses on fixed-term investments in USDT and USDC, with transparent APRs like 6.5% for 30-day terms, 5% for 7-day USDT, and 5.8% for USDC. The UI is beginner-friendly, and there’s a helpful FAQ section on the page. However, the selection is minimal, limited to just two stablecoins, offering less variety compared to exchanges like Bybit or OKX.

Arbitrage Dashboard

OrangeX offers a user-friendly Arbitrage Dashboard that displays real-time token prices, premiums across exchanges, 24-hour changes, and turnover stats. It’s useful for spotting price discrepancies quickly, especially for active traders. However, the dashboard lacks custom alerts or advanced filtering, which would improve usability. Still, this feature sets OrangeX apart from competitors like Tapbit and Luno, who don’t offer built-in arbitrage tools.

OrangeX API

OrangeX’s API is built for spot and futures trading, supporting public and private endpoints. Based on my experience, the setup was simple with basic technical knowledge. The platform offers comprehensive features for trading, wallet management, and account administration. It uses OAuth 2.0 for secure access, and developers can utilize both REST and WebSocket APIs for real-time data and order processing.

Mobile App

The OrangeX mobile app mirrors the desktop layout, with easy navigation through Home, Markets, Spot, Futures, Copy Trading, and Assets via the bottom menu. During my testing, the app ran smoothly with no lags.

The trading interface felt intuitive and responsive. While it includes TradingView charts and supports bot trading, the charting tools are more limited than on desktop.

I used the search to quickly find tokens, though unlike Binance, it only works for assets, not features. The discovery tab helped me spot trending, best, and worst performers.

  • Watchlist: I easily added tokens to my favorites using the star icon in the Markets tab, making it convenient to track price movements.
  • Wallet & Withdrawals: The wallet section is cleanly organized across different accounts. Withdrawing assets was simple, but 2FA was required before my first withdrawal, adding an extra layer of security.

My Key Takeaways After Testing OrangeX

Desktop: OrangeX’s desktop platform is smooth and well-equipped, offering TradingView charts, deep order book visibility, and intuitive navigation. It lacks a Pro or Lite mode but remains easy to use for both beginners and experienced traders.

Mobile: The mobile app mirrors the desktop version and runs smoothly, with integrated TradingView charts, a quick search function, and secure wallet access. It’s ideal for trading on the go, though advanced charting tools are more limited.

Fees

4.6
How Did We Test The Exchange’s Fees?
Understanding an exchange’s fees can be challenging. To simplify this for you, we carefully examined all the exchange's fee-related documentation and presented it in a clear, easy-to-understand format. Additionally, we conducted hands-on tests for depositing and withdrawing both fiat and crypto to understand all trading, non-trading, and hidden fees. We then compared these real-time test results to the market benchmark we've established through our extensive experience evaluating the industry.
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OrangeX offers competitive fees, making it an affordable choice for active traders.

💱 Spot trading: 0.10% maker / 0.10% taker

📉 Perpetuals: 0.02% maker / 0.05% taker

Spot Maker /Taker Fees

Our review of spot fees covers three tiers based on trading volume, highlighting essentials and potential savings via native tokens and discounts. Our method clarifies the fee benefits for all traders. The first tier targets casual traders trading under $10,000 monthly, while higher tiers suit more advanced traders, categorizing users by trading style and spend.

Additionally, we also compare these fees with industry standards to give a thorough perspective on each exchange’s affordability.

Pricing tier Maker/Taker Fee  Maker/Taker (Discounted)  Industry Average
Up to $10K 0.1%/0.1% 0.1%/0.1% 0.41% / 0.51%
Up to $100K 0.1%/0.1% 0.1%/0.1% 0.33% / 0.37%
Up to $500K 0.1%/0.1% 0.1%/0.1% 0.25% / 0.29%

OrangeX offers very competitive spot trading fees, just 0.10% for both makers and takers across all tiers, saving traders compared to the industry average of 0.25% to 0.51%. For instance, trading $10,000 BTC costs $10 in fees.

Futures Fees

OrangeX charges a flat 0.02% maker and 0.06% taker fee for perpetual futures. This means a $10,000 trade costs $2 (maker) or $6 (taker).

However, there’s no tiered discount structure, so high-volume traders may find better rates on platforms like Binance, where a $1,000,000 trade could cost as little as $0 for makers or $170 for takers, compared to $600 on OrangeX.

Crypto Deposit and Withdrawal Fees

Deposits are free, but each token has a different minimum (e.g., BTC requires 0.0001 BTC minimum).

Withdrawals are subject to network fees:

  • BTC: 0.00022998 BTC
  • ETH (ERC20): 0.001045 ETH
  • USDT (TRC20): 1 USDT
  • XRP: 0.25 XRP
  • SOL: 0.01 SOL

Cheaper networks like Tron and Solana are more cost-effective than Ethereum or Bitcoin.

Are OrangeX Fees Competitive?

OrangeX offers low, transparent crypto-only fees, with competitive rates for spot and perpetual trading, but no discount programs.

Please note that fees may vary, and it’s advisable to check OrangeX’s official website for the latest information.

Available Cryptocurrencies

3.7
How Did We Test The Exchange’s Available Cryptocurrencies?
For this section, we examined the exchange’s market offerings, assessing the variety of coins and trading pairs available. Using our proprietary database, we compared these results with those of other exchanges. We also evaluated the availability of launchpads and third-party liquidity scores, a highly trusted metric in the crypto world. This comprehensive analysis helps you determine if the exchange offers the specific crypto assets you're looking for.
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OrangeX offers a broad selection of assets, supporting both spot and futures markets. While the exchange provides a good variety, fiat storage is not available, and stablecoin support is limited.

🪙 386 cryptocurrencies and 386 spot pairs available

📈 287 futures markets, covering major and niche assets

💵 USDT is the only supported stablecoin

🌟 Popular tokens like BTC, ETH, SOL, and XRP are included

🚫 No Launchpad for token sales

Cryptocurrencies Available on OrangeX

Supported Coins

OrangeX offerings Availability 
Available Cryptocurrencies 386
Spot Trading Pairs 386
Futures Markets 300
CoinMarketCap Liquidity Score ~870 
Launchpad No

OrangeX Listings

OrangeX allows projects to apply for listings through an online form. The process requires accurate project details, with reviews handled in order of submission. However, there is no stated timeline for completion, and projects are warned not to transfer funds before a formal contract is signed. Compared to exchanges like Binance or Gate.io, the process is less transparent and slower.

OrangeX CandyLand

While exploring the platform, I found OrangeX CandyLand, an initiative for airdrops and promotional campaigns. It connects users with vetted projects and makes receiving rewards easier. For example, the SLG (SLG.GAMES) airdrop raised over 87,847 USDT, exceeding its goal by more than 930%.

Deposits & Withdrawals

2.8
How Did We Test The Exchange’s Deposits & Withdrawals?
The deposit or withdrawal process can be tricky, with potential hidden fees, longer-than-expected processing times, and limited options in certain countries. To assess an exchange’s offerings, we examined its deposit and withdrawal options, conditions, and fiat currency support. We also conducted real-time testing to evaluate the available options in specific areas and determine the actual fees. Using our proprietary database, we compared these results with those of other exchanges, ensuring a comprehensive, firsthand assessment.
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OrangeX is a crypto-only exchange with no support for fiat deposits or withdrawals, but it offers a fiat on-ramp through third-party providers.

🔁 Fiat on-ramp: Available via FinchPay and Banxa

💰 Withdrawal methods are crypto only

🚫 No P2P or direct bank support

🔐 Withdrawal limit: 1,000,000 USDT/day for verified users

One-Click Buy Tool

OrangeX offers a One-Click Buy Tool to buy crypto via third-party providers FinchPay and Banxa, allowing purchases with USD. During my review, I checked that exchange rates and fees vary widely: a $10,000 USDT buy gets you:

  • 9,981.43 USDT via FinchPay
  • 9,427.97 USDT through Banxa.

It’s user-friendly but less cost-effective than top-tier exchanges.

OrangeX Daily Transfer Limits

Method Daily Crypto Withdrawal Limit for KYC-verified users
Crypto (USDT) 1,000,000 USDT

OrangeX’s withdrawal limits depend on KYC levels. Unverified users (KYC0) can only view the platform. After completing KYC with identity documents, users can deposit, withdraw, trade, and top up fiat via third-party providers, with daily limits of up to 1,000,000 USDT.

Customer Service

4.4
How Did We Test The Exchange’s Customer Service?
Crypto traders often underestimate the importance of customer support, yet it proves to be a critical aspect during times of crisis. We tested the exchange’s customer support through all available channels, including chatbot, phone, email, and live chat with an agent. Our evaluation focused on the accessibility of live agents, response speed, and the helpfulness and professionalism of their responses. This way, we provide comprehensive insights into whether an exchange can deliver full support when you need it most.
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OrangeX provides 24/7 customer support, but overall quality lags behind industry leaders.

🌍 Supports one language, English.
Live chat connects quickly (under 2 minutes), but answers are basic.
⚠️ Email responses are slow and often incomplete, sometimes taking over 24 hours.

Live Chat Phone Email Languages
24/7 N/A 24/7 support@orangex.com  English 

Customer Support Test

To assess customer service quality for diverse users, we created a unique trading test. We contact support through all methods, presenting hypothetical problems users might face. We focus on response speed, help quality, and whether we speak to a real person rather than a bot. This tests customer support for both active traders and casual investors.

Live Chat

The live chatbot is accessible through the mobile app and the website. When I tested it, I was placed in a queue but connected to an agent in under 2 minutes. The agent was polite and able to handle simple queries such as fee explanations. However, when I asked about more technical matters like third-party insurance coverage, they could not provide clear answers. This makes the chat useful for basic issues, but unreliable for advanced concerns.

Email Support

Email support was significantly weaker. I sent an inquiry covering multiple topics, including proof of reserves and insurance coverage. It took over 24 hours to receive a reply, and the response did not address my questions directly. Instead, the support team sent a generic follow-up asking me to rate their service. Compared to exchanges like Binance or Bitstamp, this was disappointing.

FAQ

About the Author

Dirk van HaasterCrypto Exchange Analyst

Dirk Van Haster is a crypto trader and content analyst with a degree in business and economics. Active in the crypto space since 2020, he focuses on long-term holding and DCA strategies. At FXEmpire, he has written dozens of crypto exchange reviews and creates in-depth content on Web3 topics.

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