With a multi-channel communication solution, Fintech360 elevates standards for brokerages by transforming customer and collaborative interactions through its unified Communication Hub.
With over a decade of experience in the Forex market, Fintech360, a leading provider of innovative fintech solutions, is at the forefront of CRM technologies with its groundbreaking Communication Hub – a transformative solution that significantly improves interaction efficiency and offers brokerage firms easier ways to communicate across different channels, from a centralized, secured, Cloud-based structure.
With the addition of this advanced solution, it aims to establish itself as a central work management platform that seamlessly integrates collaboration, productivity, and communication tools, empowering back-office operations in the brokerage industry through a unified data model.
Fintech360’s Communication Hub allows brokerages to effectively manage a variety of communication channels incorporating emails, messaging apps including WhatsApp and Telegram, live chat, SMS, and push notifications. It also facilitates the centralized tracking and organization of customer details, data, inquiries, and concerns during interactions, all efficiently handled from one place.
“The adoption of the Communication Hub came as businesses in a new advanced digital age were seeking better and more secure ways to communicate with both their customers and colleagues. With a clear focus on continuous innovation, Fintech360 is well-positioned to be a secure and trusted partner for growth”. said Aaron Bitter, CEO.
“The goal of the Communication Hub is to allow businesses to consolidate their work to the point where any concern during their interactions disappears. It’s encouraging to see so many businesses joining the Fintech360 family, using our CRM as their customizable center of gravity”, he added.
At the core of the Communication Hub lies a commitment to industry-leading security. Fintech360 prioritizes the integrity and confidentiality of sensitive customer information, ensuring agents cannot access contact details directly. Instead, a secure ‘click-to-email’ process is in place, safeguarding customer privacy and preventing data breaches.
Fintech 360’s omnichannel solution is a user-friendly and integrated system that empowers brokers with full control over all CRM needs for improved back-office operations and results. Moreover, the company’s payment gateway expands its global reach, allowing brokerages to accept payments from customers worldwide through a network of 250+ providers.
The Fintech360 Verification Center facilitates compliance with KYC and AML requirements across regions, offering a comprehensive solution for customer identification and validation of financial activities.
The CRM is engineered to seamlessly accommodate diverse regulatory requirements, encompassing CySEC, ASIC, Hellenic Capital Market Commission, FSCA, FSC, FSA, as well as various other European and offshore regulations.
Fintech360 CRM delivers an all-around view and management of the entire customer lifecycle. From registration and verification processes to communications and marketing campaigns, every aspect is efficiently handled within a centralized, secure, cloud-based structure. In its latest updates, Fintech360’s technology suite provides unique capabilities including:
Don’t miss out on the opportunity to meet with Fintech360’s experts at iFX EXPO Dubai 2024. The Fintech360 Team will participate at iFX EXPO Dubai 2024, from 16-18 JAN 2024, showcasing the “Communication Hub.” Attendees can visit Booth 73 to experience the transformative power of the company’s innovative technologies and discover how their team of experts can streamline your communication processes, enhancing your operational efficiency. You can also explore their latest updates and get more information by visiting the Fintech360 official website.