"DO NOT PUT YOUR MONEY WITH OPTEK!!!!".
I have been trying to withdraw my money from them for several weeks now. Every time they get their account rep. to call me and try to convince me to start trading again.
They so far have refused to withdraw any of my funds and simply keep saying "we want to increase your funds".
Do not trust these guys, they are scam artists.
"bullshit customer service".
im a student and im currently finding a good broker for binary options. and so i searched for virtual platform first in order to try it before real trading. while marketsworld offered it and none other offered it unless u deposited an amount of money. i thought opteck offered it and I registered an account with my phone number. they called me damn fast, started with a nice tone (what i was thinking was to try virtually before depositing my money) and I told them I just want to try trading virtually before depositing, then that female customer service person started talking to me with a harsh tone, and what she said was something like " you dont wana deposit money and you dont understand about binary options yet you wana trade virtually?!!!!!!" . After hearing this, u should know what's gona happen when u call them next time :) GREAT SERVICE MAN!
I have tried and tried to speak with someone but no one will return my calls. originally I was told my trainer trader would call. The only call I got was from some person with a Russian Accent apologizing that my trainer trader had not called me yet but he was busy and would call me soon. He then wanted answers about my financial situation, how much I earned a year etc. I got the impression after I answered all the questions that I was not a big enough fish worth the time. The demo account that was set up never worked and eventually after the 7 day trial it disappeared. I have been trading and using there trading signal advise but it is usually to late and have found that it is useless in my case trading all the way across the ocean in Canada. I have emailed a couple time for help - nothing - have called - nothing. The last thing I did was try to close my account only and there are no provisions on the web page to make a withdrawal I was advised I had to contact someone in customer service. How in Gods name do you do that when there is not customer service. I really at a frustrated point as I would like to get my money that is left back.
I invested with them awhile back but didn't have the time to trade. Then i decided to withdraw even despite never even trading at all. They refuse to let me withdraw back my amount.
Do not trust anything the website says about easy withdraw and quick process as any withdraw will need you to go through your broker which is a scam. Once they have your money and you do not intend to invest more to continue with them. They will stop replying you and ignore you totally.
I would advise people to stay away from any one you contacts you or is seeking to invest with Opteck.
I have GBP17,XXX in my account and request a withdrawal a few thousands . All of my documents were verified and stop playing for 4 days. I keeps emailing and calling them yet no answer. No one gave me a call or speaking for what happen to my request.
I don't know anyone has this kind of problems with Opteck. Every reviews gave them so good but it's NOT. Please be careful using this website.
I entered a 60 second trade with $2000, and I won the trade according to the graph on Opteck's platform, as well as the values given on FreestockCharts and Netdania. Opteck said I lost the trade, because they closed my trade 6 seconds BEFORE the expiry of the trade. This was in contravention of the actual trade on their actual platform. (It was a 60 second trade). They refused to pay my investment or winnings to me. Furthermore they told me that I will be able to attend a webinar on a "secret 5 minute strategy" if I deposited $1000 on the day. I deposited the money, but never got access to the strategy.
I want to update the review because Opteck is actually helping me and I have to be fair.
Opteck did send my money back to my country. I am still trying to make it liquid, but they have been very supportive in order to help me to do it. In the world of binary options where you can´t trust many people, maybe they are one of the few you can. Also, it is important to mention that Mr. Cooper is very helpful and very professional. So I can consider that everything has been settled.
According to the bank were I hold my account, the withdraw is available to be completed, depending only on the demonstration of the money origin (brazilian law). I´ll still need some help from Mr. Cooper to get some information, but it is fair to say that he has helped me a lot. I wish I could erase any bad coment on his name.
Mr. Cooper just called me and said that Opteck is sending my profit back. To be fair, if anyone helped me to solve the issue, that one was Mr. Cooper. If I do get my profit back, I´ll update the review of Opteck.
For a month I look forward to the implementation of the payment (liquidation account). Many times have I resorted to customer service and email@example.com - to no avail. Room nice and every time twierdezi that the transfer occurs within 24 hours. Strongly discouraged!
BE CAREFULL!!! These guys are complete scam!
I had an account and I´ve traded sucessfully, until I reached U$ 12.251 of profit, but I never had the chance to withdraw it. In August of this year Opteck suspended my account under the excuse I was under investigation by the “market regulator” due suspicion of trading manipulation. Strangely, that occurred on the very same day I starte making questions to my “broker” to get more informations about where my money was kept.
I´ve made some research and here are some facts about them that you can find on google:
a. Opteck is controlled by a so called BNET ONLINE LTD, that is merely a website company and, therefore, should not be able to be closing financial contracts;
b.There are more than 800 companies listed at 788 -790 Finchley Road (their address), what makes it clear to be a po box or an account´s office, but not a real location where Opteck´s staff can be found;
c.The previous fact also leads to the conclusion that it is not possible to affirm that Opteck is located in UK, instead, most likely in an offshore;
d.SGT Markets, who make the charges on credit cards, is located at the British Virgin Islands and claim they have nothing to do with opteck, what leads to the conclusion that something is really wrong;
e.The director of BNET is Mr Robert Benjamin Gersohn, who is also the director o several other companies listed at the same address of BNET, what leads to the conclusion he could be only a puppet and not the real controller;
f. After asked for several times, the chief broker never answered what was the name of the “market regulator - agency” that is running an investigation on my account, leading to the conclusion there is not an investigation going on;
g. You can´t find anything googling the name of the people that contacts you;
h. The last name of the chief broker is Cooper and of the broker that contacted me on the very beginning is Gold. Maybe I should try talking to Mr. Silver to check if he explain the facts above.
All these statements make me believe that Opteck wants people to lose money, because it doesn´t work on binary options market. In fact, people are betting against the company, so, if somebody makes money, the company loses, and the client gets his account blocked under the excuse of an investigation.
I have had the account suspended with no explanation as to why?
These guys would not answer any questions I had and put me onto support personel trained to just say that the complaint was logged and would be dealt with shortly.... POOR PERFORMANCE
"Great broker and clear simple platform".
I have been trading with Opteck for some time now and love the interface and of course the payouts! I had a problem with making a deposit but their customer service dealt with it in a matter of seconds.
The trading screen is clear and provides me with all the information I need, I can also trade different asset classes easily and concurrently.
Although the advertised maximum return is 85%, they do have trades that offer up to 100% returns! I like the fact they still offer 15% refund if your trade fails.
"Comprehensive and informative Educational center".
This broker is good for newcomers like me. They have a good educational category. Even have ebook to download.
"Simple to use Trading platform".
One of the easiest trading platforms around to operate. Easy navigation with the interface is well designed.
"Friendly Customer Service".
Their customer service is good. Had a problem while withdrawing some funds but the customer support guys managed to sort it out without any delay
"Nice large and Clear Charts".
The charts displayed are the largest I ever seen for a binary option broker! Nice and Clear